Participant

P: Reference image upload not working in Photoshop Beta 26.11

Forum|Forum|11 months ago
April 26, 2025
23 replies
3066 views

Hi everyone,

I’m having an issue with Photoshop Beta version 26.11: the reference image upload feature (used in Generate Image / Generative Fill) stopped working.

What I’ve tried so far:

Uninstalling and reinstalling Photoshop Beta;
Updating via Creative Cloud (currently on version 26.11);
Testing in different files/projects;
Checking system permissions.

None of these worked.

System configuration:

OS: Windows 11 Pro 64-bit
GPU: [insert your GPU model, e.g. NVIDIA RTX 3060]
RAM: [e.g. 16 GB]

Is anyone else experiencing this issue? Is there a temporary workaround or is Adobe already investigating this bug?

Thanks,
Jobson

Desktop-Windows

Show previous replies

jane-e

Community Expert

@Ya??z_Yava?5869 wrote: the reference photo insertion button remains off

The reference image is not in Photoshop, so I've moved your post from Photoshop to the primary thread in the Photoshop Beta forum. See the pinned reply from Cory that says the feature was pulled and the team is working on updates.

The Photoshop team will post in this thread when they have an update.

Jane

jane-e

Community Expert

@CShubert wrote: "This feature was pulled"

Can you please make your post a pinned reply? Thank you!!

Jane

CShubert

Community Manager

Hi all, sorry about that. This feature was pulled and the team is working on updates, so we will notify you when this is available.

Sorry for any confusion.

Thanks,

Cory - Photoshop Product Manager

J

JAIMES RECORDS PRO

Participant

Buen dia, necesito ayuda ya que desde hace alguno dias no he podido colocar imagenes de referencia en relleno generativo, ya que cuando quiero usar esta opcion me aparece atenuada, a que se debe esto?

kglad

Community Expert

assuming photoshop...

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

jane-e

Community Expert

@JAIMES RECORDS PRO

Reference images are not (yet) available in Photoshop; they are only in Photoshop Beta.

https://helpx.adobe.com/photoshop/web/edit-images/retouch/customize-generative-ai-results-with-reference-images.html

I've moved your post (again) from Photoshop to the Photoshop Beta forum.

Jane

onazole

Known Participant

I just downloaded that update and only the Firefly Image 1 and Firefly Image 3 options appear, Firefly Image Model does not appear.

S

sang_won_5241

Participant

wow

you are my god

Y

Ya??z_Yava?5869

Participant

Even though I have tried everything, every method and watched every video, even though I have selected the object with the selection tool, the reference photo insertion button remains off. How can I open this, please help urgently.

Noel Orridge

Community Manager

Hi @Ya??z_Yava?5869! Thank you for reaching out, and welcome to the community!

Your system information would be really helpful in getting a better idea of the situation. In Photoshop beta, go to Help> System Info> Copy and paste the contents into a text file and attach it to your response.

Try this:

1) Make sure everything is updated, including the application and the OS.

2) Choose the "Firefly Image Edit" as the Firefly model for gen AI (screenshot for reference).

3) If the above doesn't work, try resetting your preferences, but first, be sure to back them up. This HelpX article has steps and more info on Preferences in Photoshop.

Let us know how it goes!

Cheers!

Noel