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charmander4444
Participating Frequently
May 14, 2025

P: Remove Tool Completely Broken

  • May 14, 2025
  • 31 replies
  • 2630 views

Photoshop Beta 26.8.0

Windows 11

 

When attempting to brush a remove area or using the Contextual Task Bar it results in an Error.

 

Error Report:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

{"load":[{"Photoshop.exe":"00007FF7BF620000"},{"KERNEL32.DLL":"00007FFBC0040000"},{"ntdll.dll":"00007FFBC1EA0000"}],"offsets":[{"Photoshop.exe":[106113490,106025768,58253852,58227850,58213690,95642852,95640265,95640249,95734973,58084050,58099319,58097491,58852582,67541581,67232780,67379917,86975492,67247437,100828722]},{"KERNEL32.DLL":[190679]},{"ntdll.dll":[726268]}]}

31 replies

Adobe Employee
August 6, 2025

Thank you for the detailed info!
Make sure to upgrade the driver for Intel graphic card.
I think the support for Intel GPU was enabled after 26.7 or 26.8 Beta. 
You need to install the latest driver. Let us know if it still doesn't work. 

Intel RaptorLake-S Mobile Graphics Controller
Vendor name: INTEL
Driver date: 2023-06-15 000000.000000-000
Driver age: 26 months
Driver version: 31.0.101.4502

https://www.intel.com/content/www/us/en/support/detect.html

Known Participant
August 6, 2025

I haven't updated to the latest Ps production release. I didn't want to risk the Remove Tool not working there. I use that system to record my Ps 'how to' videos for my YouTube channel and I have all kinds of 3rd party plugins in it. Some of which I literally would never be able to reinstall again...not to mention all my UI customizations. I can't be uninstalling and reinstalling that production release....

 

So any experimenting with next gens of Ps I do, unless I know a release is positively, bullet-proof stable, I do in the beta on my laptop. It's why I bought the laptop.  I have the beta only on my laptop and the production release only on my desktop - both Win 11 (desktop is Pro, laptop not), both NVIDIA (desktop = 5090, laptop = 4090) processors & both Intel CPUs of different generations, I keep both beta & production Ps releases purposely segregated.

 

My last Ps beta version that had a working Remove Tool was 26.6. I just updated from it on Aug. 1 to try Harmonize. And, encountered all the Remove Tool issues detailed above...

 

Moments ago - just to cover all the bases - I tried the Remove Button in the contextual taskbar in the 26.10 beta. Same experience as with the Remove Tool... I can go through the motions of tracing around an object to select it (I used the Selection Brush), seeing the colored overlay laid down around the edges of my object and it fills in the interior of the object once I close the selection loop as it should. But, as soon as I hit that Remove Button I get the exact same error msg I made/posted a snip of above for you & Cory re: the program not recognizing a Remove function. It's pretty puzzling and frustrating... I'm not a tech person, so I just try to be "scientific" and try narrowing down all the possible troubleshooting steps I can think of or find via Web searches. I'm hoping for an expert Adobe dev to 'drive' my laptop and figure it out. I've done multiple uninstalls and reinstalls at this point re: this latest release (and the 2 prior ones).

 

My Intel drivers are now all up-to-date. Same experience with the Remove Tool & Button post driver updates on my NVIDIA GPU and Intel CPU... I get the "Fails to Activate" and "Program Doesn't Recognize" error msgs.

Adobe Employee
August 5, 2025

Do you see the error with the latest Release build 26.9, too? Do you know the last build where the Remove Tool was working?
Thank you for updating the driver for Nvidia.
Did you also update the driver for your Intel graphic card? It seems old. 
Intel RaptorLake-S Mobile Graphics Controller
Vendor name: INTEL
Driver date: 2023-06-15 000000.000000-000
Driver age: 26 months
Driver version: 31.0.101.4502

https://www.intel.com/content/www/us/en/support/detect.html

 


 

Known Participant
August 5, 2025

Hi Yuko,

 

This is what I see in the folder path where the Remove Tool is supposed to be - per your note. I'll attach a snip (from Win 11 Explorer) of the folder and what's in the expanded folder. I still get the Error Msg that the program is unable to use the Remove Tool (another snip of that below using a different image too). Thx. 

Adobe Employee
August 5, 2025

@Fotomaker01RA 

Thank you for sharing the screenshots. They are very helpful. Oddly, the Remove Tool components are marked installed in Add-Ons, but the Adobe Photoshop (Beta) folder is entirely missing in the following directory.
C:\Program Files\Common Files\Adobe

Can you completely uninstall the Adobe Photoshop (Beta) app so that we start from the same point? When asked if you want to keep Photoshop (Beta) preferences, make sure to click the [Remove] button.

 

 

Then try installing the Beta app again.

 

 

After the installation, ensure the Remove Tool components are installed in the following directory.
C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf

 

 



Let me know if you still see the error messages when you use Remove Tool.
Thank you for your patience!
Yuko

Known Participant
August 5, 2025

Cory,

 

I just (8/5/25 @17110578:30 am PDT) tried your suggestion & deleted the Adobe Ps beta folder in the path:   C: Program Files > Common Files > Adobe > Adobe Ps beta

It did not help. The Remove Tool is still inaccessible.

 

Here's what I did in more depth:

- After I deleted that folder - per the link from the forums you pointed me to, I reinstalled Ps beta rel. 26.10 using the CC dashboard (see snip below that shows it installed and compatible with my Win 11 laptop)

- On the CC beta dashboard it shows the Remove Tool Components as added. Snip attached for that too below.

- I launched the Ps beta 26.10 & attempt to use the Remove Tool. I get the same bhvr noted above - i.e., I can draw a selection overlay on the area I want to remove until the selection closes - then I immediately get an Error Msg. But ---- this time it is a different error msg that says the "folder that's needed to use the tool is missing" (see snip of that below also).

- Bottom Line - the Remove Tool still isn't usable and the reinstall of a Ps beta does Not re-populate an Adobe Ps Beta folder into the Program Files > Common Files > Adobe >     folder.

 

Questions:

- What else can be done to correct this?

- When I expand that Adobe Ps beta folder that was under the Program Files > Common Files, should I see a file or folder that explicitly says "Remove Tool" somewhere?

- For those running Win 11 who do have a working Remove Tool in rel. 26.10 Ps beta, is there a visible listing of the Remove Tool in the component files?

- Is there someone who can view my system remotely to see if they can figure out what's what? It doesn't seem like something for someone who's reading from a script to try to diagnose whether the code "hooks" the tool in the UI needs to connect with the correct ops code are missing.

 

Snips Referenced Above:

Thanks. I'm feeling pretty discouraged... 

Known Participant
August 5, 2025

Hi Cory -

 

Here's what I've done after your reply this morning (Mon., Aug. 4, 2025) with my Win 11 laptop (NVIDIA 4090, Intel i9 14th gen) running only Ps beta (not production rel.):

- Rolled back to Ps beta 26.8 - Tested the Remove Tool there. It doesn't work there either. I'd also tried 26.9 and that didn't work either...

- Reinstalled Ps beta 26.10 - using whichever installer was available today on the CC beta apps page. Remove Tool still generated the same error msgs I posted snips of above. I already noted all the ways I'd tried to get it to work with Prefs., Option bar settings, working on Content vs Transparent layers, etc.

- Downloaded/installed latest (Jy 25, 2025) NVIDIA 4090 laptop Studio driver. Rebooted the laptop.

- Restored my saved Ps beta Settings (so my UI looks and works the way I like...).

- Launched Ps beta 26.10. It launches with no issues. I can open images. I can select the Remove Tool and draw around an object to be removed and see the overlay color/opacity I've set. As soon as I close the Remove area selection, then I immediately get the error msg that the Program is missing the info it needs for the tool to operate. I'll attach my snip from moments ago for you to see...

- I revisited the YouTube videos of the well-known Ps evangelists (Colin Smith, Morganti, Glyn Dewis, etc.) who promote new features for Ps and Ps beta - to see what they said/showed wrt the Remove Tool. What they all had in common - they were all demo'ing the features on Apple computers (not, Win 11 like I'm using...).

- Here's the snip I promised of the error msg from moments ago (I don't know where you're located, but I'm 20 mins from San Jose so on the same time as there).

Also, just saw your note about someone looking in Program Files > Common Files for the Ps beta folder there. I only have one Ps beta folder there. The date next to it is:  6/6/25 @ 6:23pm. Is that what should appear there if I've only been installing the latest Ps beta since Aug. 1? Is that date the date of the release or the install date?

 

Thx!  Methinks the Remove Tool code has gone incognito. 

CShubert
Community Manager
Community Manager
August 4, 2025

@Fotomaker01RA curious if this works?

 

"I found a fix for my issue. Turned out there was an existing/old "Adobe Photoshop (Beta) folder" that wouldn't let me overwrite it, under C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta). Deleting this folder helped resolved it and I could then the Remove Tool add-on."

 

Thanks,

Cory - Photoshop Product Manager

Known Participant
August 4, 2025

Hi Cory,  I do have the most current beta as of last nite (Aug 3rd) and had the same experiences as noted in my beta rpt from Aug 1st.

 

I can't use the 2 prior beta releases (incl. 26.8) b/c they either wouldn't launch at all or had the same Remove Tool issues. Now I'm kicking myself that I updated... but I was curious to try Harmonize because I do quite a bit of compositing. 

 

I keep Ps beta (Win 11 laptop) & Ps production (Win 11 desktop) release on different computers.  I can't risk anything going screwy on my production release because I regularly produce Ps 'how to' videos for my YouTube channel each month. I'm on an older production release b/c I saw the beta issues with Remove and could not risk it porting to my YouTube recording production version of Ps...unless me demo'ing the bugs is okay.

 

I will check the RTX 4090 Studio driver for my laptop but have read dicey reviews about later versions. A lot of Adobe users are experiencing this Ps Remove bug. Are they all using the same 2024 NVIDIA driver? Have the devs been able to isolate how to fix the bug? The Spot Healing Brush can't do for me what the Remove Tool can.

 

My viewers on YT have been requesting I show comparisons of Ps & alternatives. I just hate the idea of showing a Remove Tool bug & error msgs when trying to tout the wonders of Ps.

 

Thx for your reply!

--------------------------------------Updated:  Aug. 4, 2025 @17110578:11am

 

I just ran an uninstall then reinstall of Ps beta rel. 26.10  to my Win 11 laptop (RTX 4090 processor) per Cory's mention of a newer release since last night (when I'd last tested the Remove Tool). The 1st reinstall failed. The 2nd reinstall is launchable, but the Remove Tool is stll unusable (and I lost all my Ps settings and preferences during the reinstall process which is frustrating b/c I'd customized a lot). Pls see attached Error Msgs that pop up when I try to use the Remove Tool using today's installation with a .tif image (duplicated background layer).

Known Participant
August 2, 2025

I just updated to Ps beta 26.10.0 (Aug. 1, 2025). Installed to a Win 11 laptop. The Remove Tool doesn't work. It's a tool I use constantly in every session. If this is an inherent bug I won't be able to work with this release of the beta and will have to roll back. Attempts to use the Remove Tool (on a Content or Transparent layer) gens the message "Failed to Activate" and/or "Could Not Complete" (sometimes both!). I have tried the Remove Tool with Prefs Image Processing settings on both "Faster" & "More Stable" (shutting down Ps beta b/wn settings changes). I get the same result in both settings. I've also tried the "Reset Tool" while on the Remove Tool - also doesn't fix it. And, I've reinstalled the beta (in case something hiccup'd in the first install).

My System Info is attached below.

 

@CShubert  - How do I roll back to Ps beta rel. 26.6? I don't see it in the list of versions now that I've installed 26.10.0 and I know the two prior versions to 26.10.0 don't work properly on my system. I'd tried them both initially and had to roll back to 26.6 with them. Pls advise.

 

I did try the one button Harmonize. It's still very hit or miss and doesn't offer the kinds of consistency of matching shadow and light or the controls I value (like in the neural filter) at this point of its development. Needs more work.

---------------

Adobe Photoshop Version: 26.10.0 20250730.m.3166 07b1234 x64 (beta, PublicBeta)
Number of Launches: 85
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.4652
System architecture: Intel CPU Family:6, Model:7, Stepping:1, AVX2, AVX-VNNI, HybridCPU(8:16), HyperThreading
Physical processor count: 24
Logical processor count: 32
Processor speed: 2419 MHz
Built-in memory: 32472 MB
Free memory: 20518 MB
Memory available to Photoshop: 24953 MB
Memory used by Photoshop: 69 %
Crash Handler: Adobe
DCX Version: 9.11.0
SAM SDK Version: 14.3.1
ACP.local Status:
- SDK Version: 5.8.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.7.0.5
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.3.2
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0
NGL Version: 1.42.0.5
Sophia Info:
- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:1a091c3c-4a1e-4d93-8840-f595801852d4#bc415ea8-98f3-462a-a750-2e42ba198454 variationID:034522ad-d61e-4158-8057-30e1394cd1bf-0#97a82d80-70c2-48f6-9092-bdc3c7fdc512#bc415ea8-98f3-462a-a750-2e42ba198454, d7ad4428-1056-4cf6-929a-3077c600b082#bc415ea8-98f3-462a-a750-2e42ba198454, 361411f3-0a69-4048-8ded-d5eed6906ee7#ddf8400b-3f21-4b8e-be2b-c9272c2bf749, 9f84ad63-770e-4cc8-98d9-7ff4f0de6030#ddf8400b-3f21-4b8e-be2b-c9272c2bf749##e87a0f05-f2d4-4b28-8121-26dcad461e0d
Chalkboard: Enabled.
Chalkboard Doc Create: Enabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 2.0
Impl Version 2.0
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 4090 Laptop GPU
GPUVendor: NVIDIA
NVIDIA GeForce RTX 4090 Laptop GPU UNKNOWN, NVIDIA
Intel(R) UHD Graphics UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 16,050 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
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Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (2560, 1599.99)
Display scale: 1.5
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=1561545 -comment=Photoshop Version: Adobe Photoshop 26.10.0 20250730.m.3166 07b1234 x64

[1 ms]
Start GetSnifferResult

[2252 ms]
Start sniffer 2025-08-01 22:04:41
# Photoshop Version: Adobe Photoshop 26.10.0 20250730.m.3166 07b1234 x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=1561545 -comment=Photoshop Version: Adobe Photoshop 26.10.0 20250730.m.3166 07b1234 x64

{78 ms}
Start platform native
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End platform native
{1815 ms}

{1815 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 4090 Laptop GPU
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Attachment: UNKNOWN
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VRAM: 17,170 MB
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API version: 3.0 (OpenCL 3.0 CUDA)
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Vendor name: NVIDIA
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Compute score: 13,381.9
Device name string: NVIDIA GeForce RTX 4090 Laptop GPU
Device vendor string: NVIDIA Corporation
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Device 1
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GPU accessible RAM: 13,619 MB
VRAM: 13,619 MB
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Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
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Driver version: UNKNOWN
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Device name string: Intel(R) RaptorLake-S Mobile Graphics Controller
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End platform OpenCL
{2191 ms}

Exit code kExitNormal
End sniffer 2025-08-01 22:04:43
[kStatusNormal, kExitNormal]

[2252 ms]
Finish RunAllAPIs

[2260 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
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GUIDBucket:
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Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
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Photoshop scratch has async I/O enabled
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Startup, 952.6G, 656.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
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ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2025/03/06-19:12:03 79.6311509 79.6311509
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.14
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.14
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2025/03/11-13:46:07 79.a22178b 79.a22178b
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world4110.dll OpenCV library 4.11.0
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.10
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.10
PSViews.dll Adobe Photoshop 2025 26.10
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 79.9f41d70 79.9f41d70
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-9.0.0-uxp
UPIC 2.6.0


Required plugins:

Accented Edges 26.10 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.10 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.10 - from the file “Filter Gallery.8bf”
Average 26.10 - from the file “Average.8bf”
Bas Relief 26.10 - from the file “Filter Gallery.8bf”
BMP 26.10 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.4.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.4.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.10 - from the file “Filter Gallery.8bf”
Charcoal 26.10 - from the file “Filter Gallery.8bf”
Chrome 26.10 - from the file “Filter Gallery.8bf”
Cineon 26.10 - from the file “Cineon.8bi”
Clouds 26.10 - from the file “Clouds.8bf”
Color Halftone 26.10 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.10 - from the file “Filter Gallery.8bf”
Conté Crayon 26.10 - from the file “Filter Gallery.8bf”
Craquelure 26.10 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.10 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.10 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.10 - from the file “Filter Gallery.8bf”
Crystallize 26.10 - from the file “Standard MultiPlugin.8bf”
Cutout 26.10 - from the file “Filter Gallery.8bf”
Dark Strokes 26.10 - from the file “Filter Gallery.8bf”
De-Interlace 26.10 - from the file “Standard MultiPlugin.8bf”
Dicom 26.10 - from the file “Dicom.8bi”
Difference Clouds 26.10 - from the file “Clouds.8bf”
Diffuse Glow 26.10 - from the file “Filter Gallery.8bf”
Displace 26.10 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.10 - from the file “Filter Gallery.8bf”
Entropy 26.10 - from the file “statistics.8ba”
Export Color Lookup Tables 26.10 - from the file “Export3DLUT.8be”
Extrude 26.10 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.10 - from the file “FastCore.8bx”
Fibers 26.10 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.10 - from the file “Filter Gallery.8bf”
Filter Gallery 26.10 - from the file “Filter Gallery.8bf”
Fresco 26.10 - from the file “Filter Gallery.8bf”
GigapixelApplyImageDataFilter NO VERSION - from the file “TopazGigapixelAIApply.8bf”
GigapixelApplyImageDataFilterBeta NO VERSION - from the file “TopazGigapixelAIBETAApply.8bf”
GigapixelGatherImageDataFilterBeta NO VERSION - from the file “TopazGigapixelAIBETAGather.8bf”
Glass 26.10 - from the file “Filter Gallery.8bf”
Glowing Edges 26.10 - from the file “Filter Gallery.8bf”
Grain 26.10 - from the file “Filter Gallery.8bf”
Graphic Pen 26.10 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.10 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.10 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.10 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.10 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.10 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.10 - from the file “Filter Gallery.8bf”
JPEG 2000 26.10 - from the file “JPEG2000.8bi”
Kurtosis 26.10 - from the file “statistics.8ba”
Lens Blur 26.10 - from the file “Lens Blur.8bf”
Lens Correction 26.10 - from the file “Lens Correction.8bf”
Lens Flare 26.10 - from the file “Standard MultiPlugin.8bf”
Liquify 26.10 - from the file “Liquify.8bf”
Matlab Operation 26.10 - from the file “ChannelPort.8bf”
Maximum 26.10 - from the file “statistics.8ba”
Mean 26.10 - from the file “statistics.8ba”
Measurement Core 26.10 - from the file “MeasurementCore.8me”
Median 26.10 - from the file “statistics.8ba”
Mezzotint 26.10 - from the file “Standard MultiPlugin.8bf”
Minimum 26.10 - from the file “statistics.8ba”
MMXCore Routines 26.10 - from the file “MMXCore.8bx”
Mosaic Tiles 26.10 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.10 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.10 - from the file “Filter Gallery.8bf”
Note Paper 26.10 - from the file “Filter Gallery.8bf”
NTSC Colors 26.10 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.10 - from the file “Filter Gallery.8bf”
ON1 Effects Standalone 2025 19.1.0.16592 - from the file “ON1 Effects 2025.8bf”
ON1 Effects Standalone 2025 19.1.0.16592 - from the file “ON1 Effects 2025.8bf”
ON1 Effects Standalone 2025 Filter 19.1.0.16592 - from the file “ON1 Effects 2025.8bf”
OpenEXR 26.10 - from the file “Standard MultiPlugin.8bf”
Optics NO VERSION - from the file “Optics.8bf”
Paint Daubs 26.10 - from the file “Filter Gallery.8bf”
Palette Knife 26.10 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.10 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.10 - from the file “Standard MultiPlugin.8bf”
PCX 26.10 - from the file “PCX.8bi”
Photocopy 26.10 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.10 - from the file “ChannelPort.8bf”
Pinch 26.10 - from the file “Standard MultiPlugin.8bf”
Pixar 26.10 - from the file “Pixar.8bi”
Plaster 26.10 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.10 - from the file “Filter Gallery.8bf”
Pointillize 26.10 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.10 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.10 - from the file “PBM.8bi”
Poster Edges 26.10 - from the file “Filter Gallery.8bf”
Radial Blur 26.10 - from the file “Standard MultiPlugin.8bf”
Radiance 26.10 - from the file “Radiance.8bi”
Range 26.10 - from the file “statistics.8ba”
Render Color Lookup Grid 26.10 - from the file “Export3DLUT.8be”
Reticulation 26.10 - from the file “Filter Gallery.8bf”
Ripple 26.10 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.10 - from the file “Filter Gallery.8bf”
Save for Web 26.10 - from the file “Save for Web.8be”
ScriptingSupport 26.10 - from the file “ScriptingSupport.8li”
Shear 26.10 - from the file “Standard MultiPlugin.8bf”
Skewness 26.10 - from the file “statistics.8ba”
Smart Blur 26.10 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.10 - from the file “Filter Gallery.8bf”
Solarize 26.10 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.10 - from the file “Filter Gallery.8bf”
Spherize 26.10 - from the file “Standard MultiPlugin.8bf”
Sponge 26.10 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.10 - from the file “Filter Gallery.8bf”
Stained Glass 26.10 - from the file “Filter Gallery.8bf”
Stamp 26.10 - from the file “Filter Gallery.8bf”
Standard Deviation 26.10 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 26.10 - from the file “Filter Gallery.8bf”
Summation 26.10 - from the file “statistics.8ba”
Targa 26.10 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.10 - from the file “Filter Gallery.8bf”
Tiles 26.10 - from the file “Standard MultiPlugin.8bf”
Topaz Gigapixel AI Beta NO VERSION - from the file “TopazGigapixelAIBETAAutomate.8bi”
Topaz Gigapixel AI NO VERSION - from the file “TopazGigapixelAIAutomate.8bi”
Topaz Photo AI Beta NO VERSION - from the file “TopazPhotoAIBETA.8bf”
Topaz Photo AI Beta NO VERSION - from the file “TopazPhotoAIBETAAutomate.8bi”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.8bf”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.8bi”
Torn Edges 26.10 - from the file “Filter Gallery.8bf”
TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.8bf”
TPAIApplyImageDataFilterBeta NO VERSION - from the file “TopazPhotoAIBETAApply.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.8bf”
TPAIGatherImageDataFilterBeta NO VERSION - from the file “TopazPhotoAIBETAGather.8bf”
Twirl 26.10 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.10 - from the file “Filter Gallery.8bf”
Vanishing Point 26.10 - from the file “VanishingPoint.8bf”
Variance 26.10 - from the file “statistics.8ba”
Water Paper 26.10 - from the file “Filter Gallery.8bf”
Watercolor 26.10 - from the file “Filter Gallery.8bf”
Wave 26.10 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.10 - from the file “WIASupport.8li”
Wind 26.10 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.10 - from the file “WBMP.8bi”
ZigZag 26.10 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

GigapixelGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAIGather.8bf”

Duplicate and Disabled plugins:

GigapixelApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAIApply.8bf”
GigapixelApplyImageDataFilterBeta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAIBETAApply.8bf”
GigapixelGatherImageDataFilter NO VERSION - from the file “TopazGigapixelAIGather.8bf”
GigapixelGatherImageDataFilterBeta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAIBETAGather.8bf”
Topaz Gigapixel AI Beta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAIBETAAutomate.8bi”
Topaz Gigapixel AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAIAutomate.8bi”
Topaz Photo AI Beta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIBETA.8bf”
Topaz Photo AI Beta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIBETAAutomate.8bi”
Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAI.8bf”
Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIAutomate.8bi”
TPAIApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIApply.8bf”
TPAIApplyImageDataFilterBeta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIBETAApply.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIGather.8bf”
TPAIGatherImageDataFilterBeta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIBETAGather.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.2.0.54 - from the file "Required Folder"
CmdN: 1.26.2
FMS: 1.10.2
UAM: 1.2.8
UAB: 2.18.0-17
UAB4: 5.33.0-1
Loaded at: 92 ms - launch time impact: 68 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.19.0.0 - from the file "Required Folder"
Loaded at: 5265 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 30.29.3.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.8.0.0 - from the file "Required Folder"
Loaded at: 95 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.22.0 - from the file "Required Folder"
Loaded at: 96 ms - launch time impact: 0 ms
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 97 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"
Loaded at: 4709 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.11.89.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\"
CAPTURE: 2.0.41 STOCK: 4.2.7
Generative Workspace (Prepared) 0.0.20.0 - from the file "Required Folder"
Neural Filters (Prepared) 1.15.0.102 - from the file "Required Folder"
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.3.7.0 - from the file "Required Folder"
Loaded at: 5265 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.8.6.0 - from the file "Required Folder"
Loaded at: 5266 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 4709 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 4710 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2505.123.1.2 - from the file "Required Folder"
Loaded at: 5267 ms - launch time impact: 10 ms
Scan time: 0 ms - entries: 36

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\capture\capture.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\manager.html”

Installed TWAIN devices: NONE

CShubert
Community Manager
Community Manager
August 4, 2025

Hi @Fotomaker01RA thank you for sharing your sysinfo. First, make sure to update the most recent beta: Adobe Photoshop Version: 26.10.0 20250803.m.3170 3fc8f6c arm64 (beta, PublicBeta)

 

Next, update your video driver to the most recent. We see this in your system report:

Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-06-16 000000.000000-000
Driver age: 14 months
Driver version: 32.0.15.5608

 

To rollback to a previous version of Ps Beta, go to CCD and Ps Beta and click on the other versions three dots. You can only revert to 26.8 as that is the oldest beta available.

 

Are you having this same issue with the Remove Tool on Ps release version?  Is this error with all files you try or just a certain one?

 

Thanks,

Cory - Photoshop Product Manager