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charmander4444
charmander4444
Participating Frequently
May 14, 2025

P: Remove Tool Completely Broken

  • May 14, 2025
  • 31 replies
  • 2630 views

Photoshop Beta 26.8.0

Windows 11

 

When attempting to brush a remove area or using the Contextual Task Bar it results in an Error.

 

Error Report:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

{"load":[{"Photoshop.exe":"00007FF7BF620000"},{"KERNEL32.DLL":"00007FFBC0040000"},{"ntdll.dll":"00007FFBC1EA0000"}],"offsets":[{"Photoshop.exe":[106113490,106025768,58253852,58227850,58213690,95642852,95640265,95640249,95734973,58084050,58099319,58097491,58852582,67541581,67232780,67379917,86975492,67247437,100828722]},{"KERNEL32.DLL":[190679]},{"ntdll.dll":[726268]}]}

    31 replies

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 14, 2025

    Hi @charmander4444 

     

    1. Try resetting Prefs for the Beta:
    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


    Launch BETA Photoshop While Pressing The Keyboard Shortcut
    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

     

    2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thanks,

    Cory - Photoshop Product Manager

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