Participant

27. 9. 1 constantly crashing after update

Forum|Forum|18 hours ago
August 6, 2026
5 replies
38 views

27. 9. 1 constantly crashing on opening any project file, last version was crashing on Camera raw, this time it's not even let me use it

A

AxelMatt

Community Expert

Unfortunately you haven't given us detailed infos about the issue and any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Please decribe your issure more detailed.

Do you try to open a new file or an existing file?

Do you get an error message or a crash report? Please post the message word-by-word. Do you’ve send the crash report to Adobe?

Which operating system do you use?

If it possibel provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

Check if your system is up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver? If you’ve buildin a Nvidia graphic card make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

Try first a reset of the Photoshop preferences: https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

Remember to back up your settings before doing the preference reset:https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If this doesn’t help try a manually removing the preferences files. This is the most complete method for restoring to the default state. The manual method ensures all preferences which may be causing a problem and prevents Photoshop form loading.

Please follow the steps below:

Quit Photoshop.
Navigate to Photoshop's Preferences folder.
MacOS: …Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: …Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note: The User Library folder is hidden by default. To access the content in the hidden folders see here:
MacOS: Access hidden macOS library files
Windows: Show hidden files, folders, and filename extensions in Windows
Drag the entire Adobe Photoshop [Version] Settings folder to a safe place to a backup your settings
Open Photoshop.

New preferences files with the default settings will be created automatically.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

S

Suspect97Author

Participant

Hi AxelMatt, thanks for taking the time to reply, here's more detail.

System: Windows, NVIDIA Studio driver 610.88, not Game Ready
Version: Photoshop 27.9.1

On the last version 27.8, the crash was isolated to Camera Raw filter, and it at least triggered the standard crash-report dialog so I could send the report to Adobe. After updating to 27.9.1, it's much worse: it crashes on opening any file, new or existing and this time no crash-report dialog appears at all, so I have nothing to send Adobe from this version. What I've already tried:

Reinstalled Photoshop multiple times
Fully uninstalled and reinstalled Adobe Creative Cloud
Confirmed latest NVIDIA Studio driver (610.88)
Updated all other drivers and made sure Windows is fully up to date
Ran Windows Memory Diagnostic on my RAM — no errors
Ran CrystalDiskInfo on my SSDs — drives report healthy
Benchmarked CPU and GPU — both performing within expected range Since 27.9.1 isn't even generating a crash report, I'm not sure Adobe is seeing this on their end at all.
Did the full manual preferences reset you outlined, didn't change anything, still crashes the same way

Attaching a txt file for System Info, copied from Help > System Info