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Participant
Oct 27, 2026 2:46 PM UTC
Open for Voting

After saving a png or jpg in Photoshop, the blank "Save for Web" frame stays on the screen and pops up anytime I click away from Photoshop. It's super annoying and been happening the last two versions. Anyone else?

After saving a png or jpg in Photoshop, the blank "Save for Web" frame stays on the screen and pops up anytime I click away from Photoshop. It's super annoying and been happening the last two versions.

    2 replies

    Participant
    Oct 27, 2026 2:47 PM UTC

    The only way to get rid of it is to quit Photoshop and restart.  The option to close the frame is grayed out.

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    Claire H.
    Community Manager
    Community Manager
    Oct 27, 2026 8:26 PM UTC

    Hi ​@jasonm4931372, Thanks for reaching out to the Photoshop Community Forum! Let's try a few things and see if we can get rid of the pop-up.

    1. Reset Photoshop Preferences: try manually resetting your Photoshop preferences: https://adobe.ly/4zceHEq. Remember to back up your settings before doing the preference reset: https://adobe.ly/4zfspXn

    2. macOS Compatibility: If you are using macOS Big Sur, make sure that you have updated to at least macOS Big Sur 11.2.1. If the pop-up continues, create a new administrator user account to see if the issue persists.

    3. Use the Adobe Cleaner Tool to reinstall: https://adobe.ly/4klBwkt

    If none of these steps work for you, can you send your system info and a screen recording of the issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, then attaching the file here. I hope this helps! ^CH

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