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magobar
Participating Frequently
July 17, 2026

Camera Raw 18.4. 01 It does not access graphics acceleration

  • July 17, 2026
  • 4 replies
  • 28 views

In the latest Camera Raw update, it stopped accessing graphics acceleration, and I can't activate it.

My setup:
Windows 11
NVidia RTX 5070 Ti 16 GB
I've tried absolutely everything: cleaning the card driver and reinstalling it, adding .old to the folders, resetting the graphics card, etc., and finally contacting Adobe technical support... who started by saying that the card was "old" and not suitable for Camera Raw... Adobe, if that's the case, please indicate it on your website, because supposedly my card is suitable (and if it isn't, few people will be able to continue using Adobe products). Lightroom handles everything without a problem, and the other programs that require GPU resources do too (Da Vinci, Topaz, etc.). After saying this, the card is suitable; the problem is with Windows. I honestly don't think so; it seems like a bug in Camera Raw. That's the only thing that has problems. I don't know, maybe it's a credentials issue or something.

I'm mentioning this because I think it's an Adobe error, a bug, although it'll be difficult for you to pinpoint its location because you didn't ask me for anything, and the technician requested access, but not even a bug report... Nothing.

I don't mind if it's a bug; I wouldn't have a problem with that. What I don't like is either that a bug isn't being acknowledged, or that Adobe is becoming so demanding that we have to buy a $2000 graphics card. If anyone can help, I'd appreciate it.

Thanks

    4 replies

    magobar
    magobarAuthor
    Participating Frequently
    July 17, 2026

    I just installed version 18.4 and it works perfectly; the one causing problems is 18.4.1. I'll stick with this one until they fix the issue.

    magobar
    magobarAuthor
    Participating Frequently
    July 17, 2026
    Compatibility is OK
    first message when trying to open camera raw

    Second message in Camera Raw options: System not supported (only and exclusively for Camera Raw; all other software works without problems, including Lightroom)

    magobar
    magobarAuthor
    Participating Frequently
    July 17, 2026

    I've done it several times already.

    Ged_Traynor
    Community Expert
    Community Expert
    July 17, 2026

    @magobar have a look at the ACR troubleshooting steps here

    https://helpx.adobe.com/ie/camera-raw/kb/acr-gpu-faq.html#troubleshoot

    Scroll down to this bit

    7. Check and delete the TempDisableGPU3 or TempDisableGPU2 files

    magobar
    magobarAuthor
    Participating Frequently
    July 17, 2026

    Hi Ged_Traynord:

    I already did it, well, actually I didn't because I don't have those files.

    As a temporary solution, I installed CR version 18.3.1 so I could open the files (how strange... so much has changed from 18.3 to 18.4 for my graphics card to be so bad... could it be an Adobe bug?)

    Thank you very much for your reply, but I'm still having the same problem (those files aren't in the GPU folder; I've tried searching for them in C:/).

    Kind regards

    Ged_Traynor
    Community Expert
    Community Expert
    July 17, 2026

    It’s working fine on my system with an RTX 3090, I wasn’t able to locate them files either, have to tried resetting the GPU support