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Participant
September 13, 2024

Camera RAW freezes PC after a while

  • September 13, 2024
  • 1 reply
  • 186 views

As the title says, after a while of using Camera RAW my entire notebook freezes to the point that even the sound remains in an infinite loop of a few thousandths of a second.

 

When this happens I can't fix it in any way other than holding down the power button on my notebook, thus losing all the editing I've done.

 

This problem appears faster when I am using auto-detect masks (subject, sky, background, objects)

I'm writing this after opening a photo and doing only two automatic masks, first I selected a luminance range and then I wanted to automatically select the subject and this happened

I had just opened Photoshop and didn't open anything other than that one image I was working on.

 

My notebook is an Asus X542ur, it has an Intel i5 7200u, an Nvidia GeForce 930mx, 20gb of ram, 1TB SSD, and Windows 10 Enterprise

 

I've already tried reinstalling, changing settings, switching to older versions of Camera RAW and Photoshop, etc etc

1 reply

Ged_Traynor
Community Expert
Community Expert
September 14, 2024

@Santiago37031026r2xf Photoshop requires a GPU with a feature level of 12.0 and above, your GPU only has a feature level of 11.0

https://helpx.adobe.com/ie/photoshop/system-requirements.html

You could try resetting the ACR preferences to see if it helps