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M
marcello_4516
Participant
July 16, 2025

Can't write new document preset file in PS 26.8.1

  • July 16, 2025
  • 2 replies
  • 282 views

When I close Photoshop Rel 26.8.1 I get the following error "Can't write new document preset file".

I run PS as Admin.    I tried to uninstall the app and delete the PS2025 files and cache but the problem persists. What can I do.  thanks in advance. 

 

 

<Personal info removed by Mod>

 

2 replies

M
marcello_4516Author
Participant
July 18, 2025

Goodmorning, Thanks, I solved the problem. In addition to the bug reported previously, the tool icons would also disappear from time to time. I solved it by renaming the following folder to .old and restarting PS.

Window + R,     %APPDATA%\Adobe\UXP\PluginsStorage,     Rename Share 26 in .26old,  Restart Ps.

thanks in advance

    Noel Orridge
    Community Manager
    Noel OrridgeCommunity Manager
    Community Manager
    July 18, 2025

    Hi @marcello_4516! I'm glad to know it's working now, and thank you for sharing how you fixed it!

     

    Cheers!

    Noel
    Noel Orridge
    Community Manager
    Noel OrridgeCommunity Manager
    Community Manager
    July 16, 2025

    Hi @marcello_4516, Thank you for reaching out, and welcome to the Photoshop community! 

     

    Could you please share more information, like your system configuration from (Help> System Info> Copy and paste it into a text file and attach it to your response)? Also, when did you start noticing this problem? Was it after an update to the application or the OS? 

     

    In the meantime, you can check out this reply on a similar thread from the community: https://adobe.ly/4lSHarP; see if it solves the problem.

     

    Let us know how it goes! 

    Cheers!

    Please use @ before mentioning my username, so that I can get notified at the earliest, and you get the help you deserve.

    Noel
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