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Participant
August 12, 2026

Cannot open my Photoshop

  • August 12, 2026
  • 2 replies
  • 10 views

it says damaged file

    2 replies

    Srishti Bali
    Community Manager
    Community Manager
    August 12, 2026

    Hi ​@custos_1214 

     

    I’m sorry to hear that Photoshop isn’t opening. It looks like you may be trying to launch Photoshop by double-clicking a file.

    In addition to what ​@Ged_Traynor already suggested, have you tried launching Photoshop directly from the Creative Cloud desktop app?

    If the issue persists, please try resetting Photoshop preferences after creating a backup of your current preferences. You can follow the steps here:

    https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html#:~:text=Manually%20reset%20preferences

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    Ged_Traynor
    Community Expert
    Community Expert
    August 12, 2026

    @custos_1214 what version of Photoshop are you referring too, have you tried uninstalling and reinstalling it from the Creative Cloud app, if that’s applicable to you