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Tonasaka
Tonasaka
Participating Frequently
Aug 22, 2024 3:38 AM UTC
Needs More Info

constantly prompted to add a library

Photoshop Version 25.11.00
Windows 11 Pro
Version 23H2
OS build 22631.4037

My library panel continuously resets to the front panel (not my library) and I keep running into a prompt to add libraries to my adobe apps, followed by a pop tutorial that doesn't obey the "skip" command. But my libraries are already defined as well as my workspace. It's hard to say what causes it or when, it just seems to happen often and randomly. Instead of showing the color palettes of "my library", it defaults to the previous screen showing all libraries and presents this popup for "add libraries". 

Attached is a screenshot of the panel that pops up. After clicking done, it goes into another 3 step popup that will not skip unless clicked 2x or more.

This seems to be a bug, but is there a workaround? How to stop this?

 

[Mod: Moved to the bug section of the Photoshop forum]

 

    44 replies

    Show previous replies
    Paporika
    Participant
    Oct 10, 2024 11:12 PM UTC

    This is also happening in older versions. I'm on v25.4 to avoid a separate photoshop issue that still hasn't been fixed, and I'm seeing this same tooltip popup everytime I open up photoshop.

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    R_H__
    R_H__
    Inspiring
    Oct 9, 2024 9:20 AM UTC

    Also waiting for a fix. Messages popup everytime I open PS and AI, very annoying. 

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    defaultzpeu5ebcubpi
    Participant
    Oct 3, 2024 1:41 PM UTC

    I'm having the same issue and came here looking for a solution.

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      Stuart Gould
      Participating Frequently
      Oct 8, 2024 3:20 PM UTC

      I also came here looking for a solution. I have a brand new laptop with Win11. Up to date in every aspect. Installed PS, all up to date, as is Creative Cloud and everytime I use Photoshop, I get the messages about sharing and creating libraries. It's annoying the hell out of me. 

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      ja5DF4
      Participant
      Sep 20, 2024 6:23 AM UTC

      This is so annoying!!!! It does not go away, even when i disable the Tool Tips. Constantly getting these annoying popups just to go in my library. When exactly are they going to fix this persistant annoying issue???

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        Tonasaka
        TonasakaAuthor
        Participating Frequently
        Sep 27, 2024 9:51 AM UTC

        I feel compelled to continuously reply to anyone to keep the thread active, after Adobe having auto prompted by email "has the issue been resolved", and responses from any staff that might be roaming the forums is fleeting. 

        The issue has not been fixed and it's been going on sooooo long. Long before I ever brought it up and through at least one update. I just kept thinking and hoping it would get worked out.


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          m5heath
          Inspiring
          Oct 1, 2024 1:50 PM UTC

          Driving me mad too - when are Adobe going to get round to fixing it?

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          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          Aug 22, 2024 6:25 PM UTC

          Hey, @Tonasaka. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

           

          In the Creative Cloud app, go to Help> About Creative Cloud and scroll down to find the version of the Libraries component.

          I've tried closing and opening the Libraries panel without closing PS 25.11 on Windows. This might be workflow-specific behavior. Please try and share a detailed series of steps to trigger this behavior.

           

          Awaiting to hearing from you. Thanks!
          Sameer K

          (Use '@mention' to tag me when you reply)

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            Tonasaka
            TonasakaAuthor
            Participating Frequently
            Aug 23, 2024 3:55 AM UTC

            Unable to find a specific Help > About Creative Cloud 

            Today, I simply opened an existing PSD file I had previously worked on, Photoshop has not been shutdown, and the popups came again. My workspace is always preset when opening, which should include my library in all its colors. But instead, I get the pre-screen list of libraries and this prompt that requires 2x click for Done and 2x click to Skip.

            Video attached 

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            Tonasaka
            TonasakaAuthor
            Participating Frequently
            Aug 23, 2024 4:34 AM UTC

            Here's a follow-up. I just shut down the comp. Then restarted. Opened Photoshop, then a previous document. The whole mess starts over again and I show all things, including the fact that Tool Tips are off, my workspace is preset, double clicks are required, etc. 

            My library should simply open with my workspace, as it is part of my workspace. Instead, I get these options, tool tips, and tutorial processes.

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            Mike32232381ugye
            Mike32232381ugye
            Inspiring
            Aug 22, 2024 11:33 AM UTC

            These annoying messages keep showing up on all adobe apps. Everytime I open PS, AI or AE, I ALWAYS have to click through these when I go to use the library.  There's no way to disable it. They look like rich tooltips, but I have "Show Rich Tooltips" disabled. If they can't be disabled in the preferences, they should have a "don't show this again" checkbox.

            V25.11.0
            Windows 11 V23H2

             

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              Tonasaka
              TonasakaAuthor
              Participating Frequently
              Aug 30, 2024 9:28 AM UTC

              It's really disruptive, a distraction. It's buggy as hell.

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