Participant

Creative cloud documents disappeared

Forum|Forum|1 year ago
September 18, 2024
5 replies
278 views

Hello, I have a problem, my school license for creative cloud expired, so I bought a personal license for photoshop and lightroom, but all the things saved in creative cloud documents disappeared. I would appreciate some advice on how to fix it. Thanks for your time

Windows

Kevin Stohlmeyer

Community Expert

Community Expert

Contact Adobe Care to assist. Since you switched plans the previous storage is not directly accessible.

Go to

https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat type "agent" to be added to the in-person queue.

You can also reach out via X/Twitter at AdobeCare

Participant

Okay and any ideas how I could get to those files? Thank you for your help

Kevin Stohlmeyer

Community Expert

Community Expert

You may not have changed the email but you did change the account when you changed plans from CC all apps to just PS/LR.

Participant

I didn't change the account because of that.

Kevin Stohlmeyer

Community Expert

Community Expert

@Maurovec You would need access to the original account to transfer assets between accounts.