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Participant
August 21, 2024

Device Sign out prompt not showing up.

  • August 21, 2024
  • 2 replies
  • 181 views

i use Adobe Photoshop in various devices.

Until some time ago every time i switched device the prompt would appear to sign out from one device to enable the new one.

This window has stopped appearing but i can still use Photoshop on every machine, but i cant use Generative Ai (its greyed out) as it doesnt recognize i´m logged in, even though I am.

Ive tried ending all sessions, even reinstalling Creative cloud and photoshop, but nothing seeems to work.

Would appreciate some help.

2 replies

Participant
August 21, 2024

Ive opened Illustrator and your suggestion worked!

Thanks!

Jeff Arola
Community Expert
Community Expert
August 21, 2024

The Sign In/Out function seems to be broken in Photoshop 2024 on both Mac and Windows.

 

I always need to use another application like Lightroom Classic or the Adobe Creative Cloud Desktop to Sign In/Out.