Entire computer crashes when "Select and Mask" is activated

Hi Pedro,

Thank you for reporting this. A full system crash (not just Photoshop closing) is a critical issue, and I want to help you isolate exactly what's triggering it.

When your entire computer crashes (BSOD / black screen / hard freeze) during Select and Mask, the culprit is likely GPU driver instability, specifically Windows' Timeout Detection and Recovery (TDR) mechanism killing the display driver because Select and Mask's GPU-accelerated ML computations exceed the default timeout threshold. This is different from a regular Photoshop crash, which is why updating drivers alone often doesn't resolve it. To confirm if it's GPU-related: Go to Edit > Preferences > Performance and temporarily uncheck "Use Graphics Processor", then restart Photoshop and try Select and Mask. If the system no longer crashes, confirmed GPU/driver issue.

Since this is a system-level crash, Photoshop's built-in crash reporter may not capture it. To help us investigate, after the crash and reboot, open Photoshop.

Go to Help > System Info > copy everything & paste it here.

Could you check the Windows Event Viewer for the exact stop code? This will tell us exactly what failed:

Press Win + X > Event Viewer

Go to Windows Logs > System

Look for entries around the time of the crash.

Regarding the file corruption you mentioned (Photoshop files getting damaged), it occurs when the system crashes mid-write. Once we stop the crashes, this won't recur.

Please reply with the requested information above, and we'll do our best to resolve this for you.

Best,

Anshul Saini