Skip to main content
J
jean-paul30135946sdel
Known Participant
May 18, 2026

Error message "An error has occurred. Please try again" when using Generative Fill (Firefly) in Photoshop 27.6

  • May 18, 2026
  • 2 replies
  • 45 views

OS : WIndows11 25h2 à jour

Photoshop 27.6

sur une image jpg de 1920 x 1272 px/8 bits, je fais appel à l’IA Firefly (n’importe quelle version) avec le prompt “peinture à l’huile” après avoir sélectionné toute l’image. Après 1 à 2 minutes j’obtiens systématiquement le message “une erreur est survenue. veuillez réessayer ultérieurement”

Et mes crédits sont quand même utilisés !!!

    2 replies

    J
    jean-paul30135946sdelAuthor
    Known Participant
    May 19, 2026

    Hi Srishti Bali

    Thank you for your answer.

    It works now but I think Adobe products have a very strange behaviour sometimes !

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    May 19, 2026

    Glad to hear you’re back on track. I don’t think this is specific to Adobe or any other app, as these AI models often rely on internet-based processing and historical data patterns. However, we’re here to help.

    I’d also love to understand which steps helped resolve the issue, or whether it started working again on its own.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    May 18, 2026

    Hi ​@jean-paul30135946sdel 


    Thanks for reaching out. The message “Une erreur s’est produite. Veuillez réessayer (An error has occurred. Please try again.)” during Generative Fill usually points to a connectivity, account, or environment-related issue rather than the image itself.

    Please try the following checks:

    • Make sure you’re signed in to Creative Cloud and that your subscription is active
    • Sign out of Creative Cloud, restart your system, then sign back in
    • Check your internet connection and temporarily disable any VPN, proxy, or firewall rules that could block Adobe services
    • Test again with a new document to rule out file-specific issues

    If the error continues, it would help to know:

    • Your exact Photoshop version (Help > About Photoshop)
    • Your operating system
    • Whether this happens with every Generative Fill prompt or only specific ones

    Looking forward to your response!

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices