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Error when trying to use AI SHarpen or DeNoise in Photoshop

Forum|Forum|17 hours ago
July 2, 2026
1 reply
26 views

Have been editing a batch of photographs today. I have been using AI Sharpen and AI DeNoise (Topaz) without issue. I received a msg stating I was running low on credits, so I purchased a monthly sub.

I was able to use these functions a couple more times - but now, each time, no matter the file, I am receiving an error that reads: “We are unable to complete your request at this time. Please try again.”

I have closed and restarted PS and other apps, signed out of and back into my Creative Cloud acct, and tried toggling the Pref->Performance→Graphics Processor option (suggested online). I also cleared the plug in cache and restarted - no effect.

No luck. Stuck.

Would greatly appreciate some guidance / assistance. Thx!

Srishti Bali

Community Manager

Hi @DaveInDallas

Thanks for reaching out. Issues like this are typically temporary and are often related to network connectivity. Hopefully, the problem has already resolved itself. If not, could you try the following?

Switch to a different network, such as a mobile hotspot, and see if the issue persists.
Try again with a smaller or different set of files
Resetting Photoshop's preferences can sometimes resolve issues like this. I recommend performing the reset manually rather than using the keyboard shortcut. Before you do so, please make a backup of your existing preferences so they can be restored if needed.
You can find the detailed steps here:https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html#:~:text=Manually%20reset%20preferences

Please let us know the results. We'll be happy to continue troubleshooting if the issue persists.

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe

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