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Participant
July 2, 2026

Error when trying to use AI SHarpen or DeNoise in Photoshop

  • July 2, 2026
  • 3 replies
  • 75 views

Have been editing a batch of photographs today.  I have been using AI Sharpen and AI DeNoise (Topaz) without issue. I received a msg stating I was running low on credits, so I purchased a monthly sub.

 

I was able to use these functions a couple more times - but now, each time, no matter the file, I am receiving an error that reads: “We are unable to complete your request at this time. Please try again.”

 

I have closed and restarted PS and other apps, signed out of and back into my Creative Cloud acct, and tried toggling the Pref->Performance→Graphics Processor option (suggested online). I also cleared the plug in cache and restarted - no effect. 

 

No luck. Stuck.

 

Would greatly appreciate some guidance / assistance. Thx!  

    3 replies

    Participating Frequently
    July 15, 2026

    Same for me. I can’t use the Topaz plugins at all. As soon as I updated to the new Beta, it’s been this and the washed out images issue. 

    Participant
    July 9, 2026

    my AI Sharpen doesn’t work on large files 8k x 5k, when i reduce size 50% ai sharpen works, but then the image turns out all black.

    Srishti Bali
    Community Manager
    Community Manager
    July 2, 2026

    Hi ​@DaveInDallas 

     

    Thanks for reaching out. Issues like this are typically temporary and are often related to network connectivity. Hopefully, the problem has already resolved itself. If not, could you try the following?

    Please let us know the results. We'll be happy to continue troubleshooting if the issue persists.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe