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January 26, 2026

Everything is "blacked out"

  • January 26, 2026
  • 1 reply
  • 13 views

I cannot access any of my images in the online photoshop gallery, there is a slightly opaqude box covering everything except my account and half of the menu on the left. The black box does not allow me to select anything.

1 reply

J E L
Community Expert
Community Expert
January 26, 2026

@LolMadeYouLook, (I did look!), well, this isn't a server outage since I can log in successfully to Photoshop on the Web right now. This is likely a cache, browser, or storage problem on your end. Try logging out from Adobe altogether, and then sign back in using a different browser. I'm using Brave. You can try Google Chrome, Mozilla Firefox, or Microsoft Edge. Make sure you aren't in private or incognito mode. Are you accessing the internet directly or through an enterprise administrator? If so, check to see what storage quotas they might have set. I can't think of what else it might be but others here may have some ideas. Let us know if you are still having trouble.