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stephani_0804
Participant
April 23, 2026

files not opening up

  • April 23, 2026
  • 1 reply
  • 20 views

The error is “we couldn’t open your document. Please reload the page or sign in with another account”

    1 reply

    AxelMatt
    Community Expert
    Community Expert
    April 23, 2026

    Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

    • Which version of Photoshop do you use?
    • Which operating system do you use? 
    • Please decribe your issure more detailed.
    • What you’re trying to do and which result youR’e expected?
    • Describe the steps you’re doing so we can try to reproduce.
    • Which error message do you get? Please post the message word-by-word.
    • What has been changed on your system before the error occur?

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI