Inspiring

Freeze after moving with Wacom pen - 100% reproducible

Forum|Forum|2 years ago
February 21, 2024
10 replies
713 views

Hi,

I've found annoying bug:

1. Use Wacom tablet with pen

2. Open any photo

3. Zoom in a bit

4. Press SPACE and start moving photo using Wacom Pen

5. Move fast left and right, move left fast and release pen. While photo is still moving, grab it again and move right. Next grab must be within 0,5 sec of the previous one. Repeat few times.

6. Photo freezes.

After that, picture is frozen, no updates happening. Yet, the rest of photoshop works fine (controls, checkboxes, menu). Doesn't happen when using just mouse.

The only solution to fix is to close the photo and open it again.

Video attached.

It's annoying because I move fast while editing and I'm getting stuck often.

psfreeze.zip

Windows

GdzieJestStachAuthor

Inspiring

Lightroom and Photoshop are great tools and I would love to continue to use them. But the annoying bugs and poor performance are really getting on my nerves and got me to start to look for alternatives. And, thankfully, there are few which are very good.

And we are paying Adobe customers, it's not free software. Yet there is no proper way to file a bug and get it resolved.

Vote with wallets.

Ged_Traynor

Community Expert

@GdzieJestStach we use to get good Adobe staff engagement in the bug section but that seems to have drop off over the last while, looks like they have abandoned ship 😁

GdzieJestStachAuthor

Inspiring

I see. Forum also doesn't seem to work as a bug reporting place. Those bugs should get numbers and regular updates. Instead I see threads with open problems years old.

Ged_Traynor

Community Expert

@GdzieJestStach "Looking at upvote count I think it might be common issue"

Upvotes don't really mean anything on the forum any longer, the forum has been plagued by upvoting bots for over a year now

GdzieJestStachAuthor

Inspiring

Didnt'help.

Looking at upvote count I think it might be common issue.

Kevin Stohlmeyer

Community Expert

@GdzieJestStach Reset your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

GdzieJestStachAuthor

Inspiring

Not sure what do you mean by restoring preferences. All Wacom settings are default, I haven't changed a thing. I've run across the menus and clicked "Default" to make sure.