Known Participant

"Generate Image" button grayed out after working weeks ago

Forum|Forum|1 year ago
August 20, 2024
6 replies
1795 views

I can create from “New” and set the size for a white background working start, but “Generate Image” is grayed out on both the contextual bar and the drop downs. I’ve used it before successfully.

…

The only thing I could find in searching is to make sure that under

File > Preferences > Plugins > Enable Generator checkbox is ticked.

But I checked that and, as you can see in the second image, it is ticked.

…

I’m not sure what more to do and really wanted to generate some images for a newsletter I’m doing.

I'm on a Win 11 PC with a current subscription to Adobe Creative Suite.

Windows

M

MiloInSanDiegoAuthor

Known Participant

Shoot. I'm sorry but (a) yes, I got it working and (b) I don't remember what we did eight months ago that got me an answer. Either we fixed a setting somewhere or someone might have explained that I was doing something wrong, but I am using it now. I'm sorry that that's no help.

Stephen Marsh

Community Expert

@lasha_9976

Generative Fill requires a selection and may also depend on the layer state (for example, no clipping mask).

Generate Image doesn't require a selection.

You also have to agree to the TOS and have a valid/18+ DOB entered into your Adobe user profile/account.

Stephen Marsh

Community Expert

I missed this post. I just wanted to let you know that "Enable Generator" pre-dates the AI Generative Fill/Generate Image and is unrelated.

https://helpx.adobe.com/au/photoshop/using/generate-assets-layers.html

L

lasha_9976

Participant

got the same prob;em, did you resolve it?

Anshul_Saini

Community Manager

Hi @lasha_9976 — thanks for chiming in!

Just to echo what Stephen mentioned: For Generate Image, no selection is needed, but all Gen AI features do require that:

You’ve accepted the Terms of Use
Your Adobe account has a valid DOB (18+) set
You’re signed into Photoshop with a valid subscription

In addition, you could also try the following:

Switch to a different internet connection (sometimes network restrictions or firewalls can cause hiccups)
Back up your current preferences and reset to fresh preferences to rule out any corruption

Let us know if that makes any difference. We are happy to help troubleshoot further! 😊

Best,

Anshul Saini