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Participant
July 19, 2024

Generative Fill Error Message "Something Went Wrong Please Try Again"

  • July 19, 2024
  • 3 replies
  • 894 views

For a couple days now, everytime I try to use generative fill on Photoshop I am met with the error message "Something went wrong. Please try again." It loads for about 2 seconds or less and then that message pops up. I tried downoading the beta version of Photoshop as well and the same thing is happening there too. I haven't been able to find a fix and can't find any information on if a server is down. It is happening to everyone that has a seat on my company's adobe subscription.

3 replies

Kevin Stohlmeyer
Community Expert
Community Expert
July 22, 2024

@Taylor37686785w2im I would start with your router not the Mac.

Participant
July 19, 2024

The firewall setting on my mac is toggled off. Is this the right place to be looking?

Kevin Stohlmeyer
Community Expert
Community Expert
July 19, 2024

status.adobe.com shows no issues with Firefly AI. Have you checked your firewall settings to insure Adobe, Firefly, and Photoshop are allowed? In other cases, a patch/firmware update blocked them.