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Participant
November 19, 2025

I can`t log into my profile, it`s says that the data couldn`t be loaded. I want to continue the subs

  • November 19, 2025
  • 返信数 1.
  • 29 ビュー

I can`t log into my profile, it`s says that the data couldn`t be loaded. I want to continue the subscription.

返信数 1

AxelMatt
Community Expert
Community Expert
November 19, 2025

What you're trying to do? where do you try to login, Web or Desktop client?

Logout from the Creative Dektop Client and relogin with the Adobe ID that you've used for the subscription.

If this doesn't help try to uninstall and reinstall Photoshop Beta by using the CC Desktop Client.

If this failed reset the Creative Cloud desktop app. Make sure it's in the foreground, then press:

  • Win: Ctrl + Alt + R
  • Mac: Cmd + Opt + R

 

If this doesn't help, try to repair the client: Installer is stuck for Adobe apps

If this also doesn't help go uninstall/reinstall decribed in the link above.

 

Check you network connection, especially your HOSTS file: How to resolve connection errors with Creative Suite applications 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo