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Participant
September 8, 2026

I cannot open images anymore

  • September 8, 2026
  • 1 reply
  • 10 views

every time i try to open up a new image, my photoshop closes. it originally began for images greater than 1000 pixels. but it evolved to all images i try to open. it originally did not do that, and what i tried to solve it was deleting images from my computer download (im not a computer expert). my computer is an HP Elitebook 745 g5 that still runs on windows 10 (since it cannot upgrade to 11)

    1 reply

    Srishti Bali
    Community Manager
    Community Manager
    September 8, 2026

    Hi ​@Zesty_character46cd 

     

    Sorry to hear you’re experiencing this issue. To better understand what’s happening, could you please share a few more details?

    • System information: Go to Help > System Info and copy-paste the full report here.
    • Did this start happening after the recent 27.10 update?
    • Where are the files you’re trying to open saved?
    • Do you see any error message? If so, please share the exact message or a screenshot.

     

    We’re here to help, just need more details.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe