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brucekorb
brucekorb
Inspiring
August 1, 2024

I have a large image that will cause Photoshop to crash Mac OS 100% of the time

  • August 1, 2024
  • 2 replies
  • 256 views

I tried to report it to Adobe, but they spent the better part of an hour trying to prove to me it was my fault. Finally, I told them that if I went through the steps with them watching, I'd crash and disconnect. They insisted. I did it. It crashed. Since I was disconnected, Adobe closed the complaint.

 

SO: does Adobe even care about their bugs?

2 replies

brucekorb
brucekorbAuthor
Inspiring
August 1, 2024

I can, too. That's not the issue. I have a particular .PSB that is guaranteed to crash the system.

I offered to upload it so they could crash their systems and chase the problem.

Instead, we spent an hour showing me how to do stuff I laready knew how to do on the theory I probably didn't.

When my system predictably crashed, they closed the ticket, presuming I'd gone away.

Well, I had. My system crashed and was no longer in the chat.

 

Camera Model Name : NIKON Z 7
Exposure Time : 1/60
F Number : 11.0
ISO : 64
Focal Length : 1000.0 mm
Image Size : 53857x12379
Create Date : 2024:06:24 13:09:59.58-07:00
V
Vegan Fanatic
Known Participant
August 1, 2024

I can open huge images up to some extreme as I have some huge montages from NASA that were scans of deep space that pushed my rig hard

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