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Fr_Ignatius
Participant
October 23, 2024

Ipad photoshop licensing issue

  • October 23, 2024
  • 2 replies
  • 250 views

Ipad photoshop Version 5.5.2

IOS 18.1

 

I have a creative cloud license that includes ipad photoshop. But when I log in on my ipad it brings me to a page to subcribe or start a trial. All the other ipad apps work. I can use photoshop on the desktop.

 

To reproduce I just need to log out and back in.

 

I have uninstalled and reinstalled. I have killed all sessions on the website. I have toggled automatic profile selection. Every app on ipad and laptop work except photoshop on Ipad cant seem to find my license. 

 

I have been with chat support 3 times. The first two times they said there was a global issue and that I should wait. This time they said to post here so a Senior Technical Engineer would see the issue. All three times they asked for a call back number, but never called. 

 

The last time chat support told me there may be no way to fix it. I am paying a subscription for the photoshop. Telling me that there is no way to use the software I am paying for because Adobe's systems cant get things straight does not seem like a viable soluion. The issue clearly seems to be with Adobe license server or profile detection.

 

Is there something I am missing? Has anyone else had this problem?

2 replies

M
Monique35717031rao1
Participant
October 26, 2024

Ok, so we've got it working.

Maybe this might be helpful for you too. 

 

Disconnected in my account all online active account sessions. 

Then deleted all apps on iPad.

Ensure auto activation account was switched on.

Reinstalled all apps on iPad. 

Signed in on Illustrator and Lightroom and then Photoshop worked as well. 

 

Not sure what really made it work, but this is what got me there. 

Good luck and hope you can enjoy your apps!

 

    M
    Monique35717031rao1
    Participant
    October 26, 2024

    Hi there, same issue here. Where my colleague, using the same company license, has managed to sign in. 

    Spoken to the help desk twice, going round and round in circles. Feeling your frustration. 

    Just got off the helpdesk again and got the following response:

    "We are facing a global issue were the users are getting trial error/ buy error. We request you to wait for 24-48 business hours as our back end engineering team is already working on it.

    We are not sure as the team is already working on it. Kindly grant us 2 more business days so that we can try to resolve the issue."

     

    Let's stay connected and fingers crossed.

     

     

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