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October 29, 2024

Missing Layer Information

  • October 29, 2024
  • 1 reply
  • 69 views

Hello, 

 

I had a project set up that involved multiple layers and masking. I worked the files as usual bottom to top with a few adjustment layers and whatnots. After saving the files (8 total) 3 of those files lost all of there photogrpahic information when reopend minutes later. The layers/work I created within photoshop are still there but the actual pixel information from the photos vanished entirely. Those 3 files look like the image attached. Also when viewed in finder as a thumbnail the file displays all of the information properly. 

1 reply

Anshul_Saini
Community Manager
Community Manager
November 5, 2024

Hi @Karim21881368odcy,

 

Thank you for reaching out about this issue. To help us understand what might be causing the loss of pixel information, could you please share your Photoshop System Info (available under Help > System Info) and a couple of sample files where this happened? You can upload the files via Dropbox, Google Drive, or WeTransfer, and share the link here. This will allow us to take a closer look and work on finding a solution for you.

 

Best,

Anshul Saini