We're sorry for your experience. We need more details to help you. What version of Photoshop and operating system are you using?
Follow the below steps and let us know how it goes:
Try resetting preferences manually and see how it goes: https://adobe.ly/4eJu2BH. Before resetting preferences, take the backup. Here are the steps on how to do it: https://adobe.ly/3AvFqD8. Thanks! ^SS
If the above steps don't help, delete or rename your user ID in Photoshop's preferences folder. It may be a corrupt preference file.