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levi_3677
Participant
September 24, 2024

Need help

  • September 24, 2024
  • 5 replies
  • 199 views

Can't create a new file. Whenever I try create a file nothing happens. Tried switching to legacy and when I went to create a file it told me my scratch disk was full. Checked my scratch disk and it said I have over 50 gb free, please can someone help cause I really don't know what to do

5 replies

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
September 24, 2024

@levi_3677 "1080 by 1350 and 110 ppi, everything's in centimetres" with them dimensions, the file size would be over 50GB and considering you have only 50GB of free space, there lies the problem

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levi_3677Author
Participant
September 24, 2024

Correction file can be created but still having a issue with the scratch disk

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levi_3677Author
Participant
September 24, 2024

After saying my ppi was 110 I realised it was way to high so brought it down and its now fixed. Thank you for the help 

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levi_3677Author
Participant
September 24, 2024

1080 by 1350 and 110 ppi, everything's in centimetres and its only a 49kb file

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
September 24, 2024

@levi_3677 what are the dimensions of the file you're trying to create, you may have inches selected rather than pixels

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