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KristianPap
KristianPap
Participant
November 4, 2024

No possibility to open cloud documents

  • November 4, 2024
  • 1 reply
  • 196 views

Hi there, 

I'm experiencing a bug on one of my machines with Photoshop. Option to select a cloud documents when trying to open through File -> Open, doesn't exist (Neither for Open As or Open as smart document). I can see my cloud documents on the home page and open my previously opened cloud documents, so I'm just lacking the button in the Open window. 

 

The bug is on Photoshop 2024 and 2025. 
I'm running on Windows 11, Threadripper 2950x, RTX2080.
Any thoughts or ideas? 

 

 

Cheers

 

 

    1 reply

    KristianPap
    KristianPapAuthor
    Participant
    November 4, 2024

    Just to add, reinstalling did help, but knowing what may have caused it would be nice to know 🙂

    CMass
    CMass
    Legend
    November 7, 2024

    Hey @KristianPap, 

    Glad to hear you were able to resolve the issue with a reinstall! Do you recall if it started after a specific update? Hopefully, it won’t happen again, but if it does, please feel free to reach out. Here’s an article with some troubleshooting tips and workarounds: https://adobe.ly/3UJlgfD


    ^CM

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