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Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11596 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

This topic has been closed for replies.

437 replies

Inspiring
January 14, 2013
The brush cursor -- please check that your video card driver is up to date. That does sound like a known bug in older NVidia drivers.
And a driver error could cause event handling errors...
Inspiring
January 14, 2013
Thanks for the quick response!

The 'brush-cursor-error' occurs from time-to-time, no matter which graphiccard or driver, no matter if OpenGL or 3D is disabled. It didn't happen for a while until yesterday, just tried again and now it's working without errors (from yesterday to today I did not reboot, just put to Standby). So today I only have the Help-Popups.

I also can't see any logical connection between the two errors, but in my experience, they often happen together.
Inspiring
January 14, 2013
The brush cursor sounds like you may have an out of date NVidia driver. Updating your video card drivers might help that.

The fact that the brush and help popups persist after a Photoshop restart and require a system reboot -- that's further evidence that the cause is something outside of Photoshop (because otherwise it would only persist until PS was restarted).
Inspiring
January 14, 2013
Having this Problem frequently since PS6

On Desktop PCs and Laptops, from XP to Win7, on Acer/LGI/Toshiba/Medion, with nVidia/Intel and ATI/AMD, using Visual Styles, WindowBlinds or nothing ...

This Forum seems to be the closest yet to being acknowledged by Adobe or find a usable Solution
_________________

I can't reproduce the Error at will, but it happened so often, that I can tell some typical triggers:

  • Using the Color Picker

  • Double-Clicking on a Layer to open the Layerstyles window

  • Closing the Layerstyles window via [OK]

  • Dismissing the Layerstyles window via [Esc]

  • Switching to PS via [Alt | Tab] and *click inside a Textlayer

  • Switching to PS via [Alt | Tab] and *activate Transformation Tool via [Ctrl | T]

  • Zooming via [Ctrl | -/+] when the Transformation Tool is still active


* Immediately after switching; if I use a different 'harmless' tool first, e.g. Move, Brush..., no errors occur.

What I also realized is, that this error often goes hand-in-hand with some Brush Cursors not being fully displayed: The brushes circle-shape is missing the upper right segment at sizes bigger than ~500pts; this only occurs when using the build-in round brushes, not when using custom brushes with different shapes.

Usually I realize the Brush-Error first, then within minutes the Help-Popups start and finally Photoshop crashes during Resizing. The final 'Transformation-Tool-Crash' only occurs in CS5.5 and CS6. Restarting PS often helps, but if the Brush Cursors are still buggy, also the Popups will reappear and only a Reboot can fix it (for another while).
_________________

Stupid FIX: When working on an important project where re-opening didn't help and I can't reboot immediately, I just move the &!#$!! browserwindow out of my desktop.

I hope this helps to reproduce the error....
Inspiring
January 14, 2013
Having this Problem frequently since PS6

On Desktop PCs and Laptops, from XP to Win7, on Acer/LGI/Toshiba/Medion, with nVidia/Intel and ATI/AMD, using Visual Styles, WindowBlinds or nothing ...
This Forum seems to be the closest yet to being acknowledged by Adobe or find a usable Solution

I can't reproduce the Problem at will, but it happened so often, that I can tell some typical triggers:

  • Using the Color Picker

  • Double-Clicking on a Layer to open the Layerstyles window

  • Closing the Layerstyles window via OK

  • Dismissing the Layerstyles window via Esc

  • Switching to PS via Alt|Tab and *click inside a Textlayer

  • Switching to PS via Alt|Tab and *activate Transformation Tool via Ctrl|T

  • Zooming via Ctrl|-/+ when the Transformation Tool is still active


* Immediately after switching; if I use a different 'harmless' tool first, e.g. Move, Brush..., no errors occur.

What I also realized is, that this error often goes hand-in-hand with some Brush Cursors not being fully displayed: The brushes circle-shape is missing the upper right segment at sizes bigger than ~500pts; this only occurs when using the build-in round brushes, not when using custom brushes with different shapes.

Usually I realize the Brush-Error first, then within minutes the Help-Popups start and finally Photoshop crashes during Resizing. The final 'Transformation-Tool-Crash' only occurs in CS5.5 and CS6. Restarting PS often helps, but if the Brush Cursors are still buggy, also the Popups will reappear and only a Reboot can fix it (for another while)

Stupid FIX: When working on an important project where re-opening didn't help and I can't reboot immediately, I just move the &!#$!! browserwindow out of my desktop.

I hope this helps to reproduce the error....
Garconis
GarconisAuthor
Known Participant
December 13, 2012
Just had a bunch of "Help" tabs open in Chrome when I was trying to resize an image, without scaling effects.
Participating Frequently
December 5, 2012
Just had this error occur today- it's the first time since my initial posting 9 days ago.

While working on a website landing page in Photoshop, I clicked on a smart object layer that has a color overlay effect applied to it. I wanted to change the color overlay from a muted blue color to a bright orange and when I hit the color swatch inside of the Color Overlay Layer Style window the multitude of help windows launched.

I was able to close the color picker window without launching more by using the alt key and then closing as other members have suggested.

Applications open at time of incident: Chrome, Illustrator, Photoshop, Bridge, Spotify. Computer was turned on at approx 7:45am this morning. Error occurred at approx. 12:15.

Same specs on machine as documented previously. Photoshop file is roughly 50 layers, 1230px x 1072px @ 96dpi, RGB color mode, 15.5mb in file size.

I'm wondering if this error has something to do with vector objects? Seems like it has happened when users try to change the color on rectangle shapes (vector), text (vector) and smart objects (vector).
Lynda-S
Known Participant
December 3, 2012
As an FYI I have had this issue and I do NOT use dual monitors. And on another note I recently upgraded to Windows 8 from Windows 7 and have not had this issue since upgrading. However, I had to switch the GPU from Advanced to Basic due to some bugs. I wonder if it is tied to the GPU?
Participating Frequently
November 28, 2012
And FYI, I've tried nVidia cards, ATI cards and Intel graphics HD 2500 & HD 4000, all with fresh Windows...all with same results.
Inspiring
November 28, 2012
Most of us have dual monitors on at least one of our machines.
And some test with more displays.

But it is curious that turning off GPU drawing solves the problem for one user -- if that works for others, then we may need to look in a different area for the cause.