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P: "Adobe Community Help" keeps popping open (Windows)

Forum|Forum|14 years ago
July 7, 2011
437 replies
11657 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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BumbleBritches57

Participating Frequently

CS6*

B

BumbleBritches57

Participating Frequently

I've only seen it a few times, and they were all back to back, and I have an Intel i3-530 CPU with an Intel H57 chipset, 8GB of DDR3 1333 RAM (mixed with cheapshit ram and Kingston ram, one of each in every slot pair, 2GB per chip) Win 7 SP1 x64, and the Photoshop CS6, with an XFX 6770 1GB GDDR5 RAM. and that latest drivers.

Noel Carboni

Legend

Something to look at... I only very rarely see this help pop-open bug, but what I see quite often is my saved default Layer Styles for Drop Shadow and Bevel & Emboss get lost and replaced with random numbers.

How about looking in that area? Maybe it's the same memory corruption.

-Noel

Noel Carboni

Legend

Not RAM. I have ECC RAM. No errors occur without me knowing about it.

I've had it occur on at least 3 or 4 different machines, of not only different designs but different ERAS, and equipped with different models and brands of display cards.

Don't I recall someone saying the "text layer shuffling" bug uncovered an entire class of bugs that have apparently been around a long time but just rarely if ever seen. Any chance it's related to that?

-Noel

AboutaDirk

Participating Frequently

Doubt it: I've had the issue on laptops, custom kits and standard systems.

Perhaps you guys could set up some kind of survey to gather info. I'm sure most of us won't mind filling it out.

Start by asking for industries/system specs and then narrow it down to software/brands.

AboutaDirk

Participating Frequently

Scratch that then.

Brett N

Adobe Employee

Anything is possible at this point, but if it's memory corruption, why only some people? Our testing isn't showing this to be file specific nor action specific. Perhaps it's hardware specific? A certain brand of RAM or hard drives?

Noel Carboni

Legend

I have literally NONE of those things.

Noel Carboni

Legend

Nope, never had a tablet, and I've seen it though it's rare.

-Noel

Brett N

Adobe Employee

Wouldn't doubt the possibility, but I'm currently doing all of my testing with an Intuos3.

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