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P: Adobe Spaces Helper crash

Forum|Forum|9 years ago
November 16, 2016
30 replies
2669 views

Something really weird is happening to Photoshop CC 2017 and the bug is still here after numerous PS updates and different computers so I'm sure it's something in the code of PS or CC app.
I'm not entirely sure WHEN it starts behaving wrong (few times I was doing something with the text but other times I wasn't) but I definitely know when I see these symptoms:

- unable to select any menu
- unable to move layers or anything on the screen
- unable to save with CTRL+SHIFT+S (Save as)
- I'm ABLE to save with CTRL+S
- lasso works
- fill works
- hitting TAB totally messes things up - the windows get scrambled!

The only solution for this currently is to restart Creative Cloud app with the shortcut SHIFT+CTRL+ALT+R while the CC app is in focus (but sometimes this bug messes up the pc so much that I can't get the CC app in focus, even get to my task manager or other windows to behave normally).

Has anyone seen this kind of behavior before?

So it's totally weird and I bet the problem is in that damn Creative Cloud app I wish they never thought of in the first place 😕😕 so buggy....
Or.Or maybe the problem is related to the graphics card? I'll try different nvidia drivers and see how it goes...

Anyways here a crash info if it's helpful.

Thanks for the help everyone!

Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Spaces Helper.exe
Application Version: 0.0.0.0
Application Timestamp: 57fde35d
Fault Module Name: libcef.dll
Fault Module Version: 3.2526.1347.0
Fault Module Timestamp: 572d0cf0
Exception Code: c0000005
Exception Offset: 00000000026569af
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1050
Additional Information 1: d618
Additional Information 2: d61897388af61eab15b828609b357741
Additional Information 3: 9df9
Additional Information 4: 9df9456af4903d7bbb465c482b1cff97

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F

FeedbackCommunityMember

Inspiring

Same situation here.

F

FeedbackCommunityMember

Inspiring

Same problem here. Started this week. CC download.

F

FeedbackCommunityMember

Inspiring

Same situation occurring with my programs.

F

FeedbackCommunityMember

Inspiring

Same situation occurring with my programs.

F

FeedbackCommunityMember

Inspiring

I had the same problem.

The problem occurs with installation via CCApps and also with installation via Packaing.

Unusually, in the case of packaging, it occurred after installing the 2017 version.
The 2015 version will work normally.

Installing via CCApps is a CC version that causes both problems both 2015CC and 2017CC.

Additional, This problem occurs with ntdll errors.

I use nVidia card.

Below is the Windows error log. (Sorry to Korean Language)

오류 있는 응용 프로그램 이름: Photoshop.exe, 버전: 18.0.0.53, 타임스탬프: 0x57fde9fd
오류 있는 모듈 이름: ntdll.dll, 버전: 6.1.7601.23569, 타임스탬프: 0x57f7c06e
예외 코드: 0xc0000374
오류 오프셋: 0x00000000000bf3e2
오류 있는 프로세스 ID: 0x5444
오류 있는 응용 프로그램 시작 시간: 0x01d24c60ade0742a
오류 있는 응용 프로그램 경로: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
오류 있는 모듈 경로: C:\Windows\SYSTEM32\ntdll.dll
보고서 ID: fd8101af-b853-11e6-8b82-1866da0afa88
오류 있는 패키지 전체 이름: %14
오류 있는 패키지에 상대적인 응용 프로그램 ID: %15

----------------------------------------------------------------------------------------------------------------------------------------

오류 있는 응용 프로그램 이름: Adobe Spaces Helper.exe, 버전: 0.0.0.0, 타임스탬프: 0x57fde35d
오류 있는 모듈 이름: libcef.dll, 버전: 3.2526.1347.0, 타임스탬프: 0x572d0cf0
예외 코드: 0xc0000005
오류 오프셋: 0x0000000002656a65
오류 있는 프로세스 ID: 0x43f8
오류 있는 응용 프로그램 시작 시간: 0x01d24c60b61aaeb4
오류 있는 응용 프로그램 경로: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
오류 있는 모듈 경로: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
보고서 ID: ff08bd26-b853-11e6-8b82-1866da0afa88
오류 있는 패키지 전체 이름: %14
오류 있는 패키지에 상대적인 응용 프로그램 ID: %15

----------------------------------------------------------------------------------------------------------------------------------------

If necessary, I also collect error logs using the Adobe error-collection-tool.

A helping hand is needed.

TheOldBen

Participating Frequently

I should probably mention, I have BOTH an AMD and an NVIDIA card on my mainboard. Adobe Apps currently use the AMD (Radeon RX 460)

TheOldBen

Participating Frequently

I have been experiencing this for some days now.
Never thought it might be connected to the right-click, but I will keep an eye on it.
Here is my crash log:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x57fde35d
Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0
Exception code: 0xc0000005
Fault offset: 0x0000000002656a65
Faulting process ID: 0x89c
Faulting application start time: 0x01d24ad2663f7f95
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Report ID: 89e0c2d8-9909-42e4-8494-616db82a2f27
Faulting package full name:
Faulting package-relative application ID:

LooLouAuthor

Participating Frequently

The bug is still here. I think it has something to do with the right mouse click. I tried two different mouse models and the bug seems to be introduced after right clicking. Then the symptoms begins. I then double clicked and had a crash.

Second time it occurred a minute ago I was trying to zoom using CTRL+SPACE+LeftMouseButton.
Also when in that "bug-mode" when I try to move some panels around, the mouse gets "sticked" to the penal title bar as if I was holding the left mouse button but I only clicked it once.
Also I think it's interesting to mention that when I right clicked inside Google Chrome window, the Chrome crashed. Two time I tried it and I had two crashes. That happens ONLY when Photoshop is in that "buggy.mode" never before! When Photoshop is closed chrome and every other app runs perfectly.

Here's the error code:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Spaces Helper.exe
Application Version: 0.0.0.0
Application Timestamp: 57fde35d
Fault Module Name: libcef.dll
Fault Module Version: 3.2526.1347.0
Fault Module Timestamp: 572d0cf0
Exception Code: c0000005
Exception Offset: 0000000002656a4a
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1050
Additional Information 1: d618
Additional Information 2: d61897388af61eab15b828609b357741
Additional Information 3: 82ee
Additional Information 4: 82ee60915105b5594c23617d34732491

LooLouAuthor

Participating Frequently

Thanks for replying. I totally forgot to mention, but yeah I tried that. The same issues occur even if the Creative Cloud app is NOT launched before Photoshop. What's even trickier in that scenario is that I cannot restart CC app to remedy the situation since it's not even launched 😕😕

C

cyberwasp

Inspiring

Too prove your theory, "which I believe is right," why not exit the cc app and start PS without it and see what happens.

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