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Known Participant
May 30, 2024

P: Alpha Channel Videos Freezing

  • May 30, 2024
  • 10 replies
  • 864 views

There is a glitch with alpha channel videos, photoshop is not responding and freezing.

It was working on version 25.6, problem started with the version 25.7.

(Alpha channel videos were created using photoshop)

 

10 replies

Known Participant
May 25, 2025

I guess Adobe has failed to fix this bug because it has been a year. Do you give up and admit that your software is broken?

Photoshop can't run a video file that's produced in photoshop. Please refund my one year of subcription money back.

Known Participant
September 15, 2024

Any feedback about this problem? How long does it take to fix a codec problem? You keep releasing new versions with the same bug! 

Known Participant
August 13, 2024

Any news about this bug? When is it going to be fixed?

Known Participant
June 9, 2024

Thank you. I will be waiting for a fix.

Rick Spaulding -
Legend
June 4, 2024

Thanks for reporting this. We were able to reproduce the issue and have logged this for the team to investigate.

jane-e
Community Expert
Community Expert
June 4, 2024

@Hasan Can30708540c8f7 

 

I moved your post from Discussions to Bugs where the Photoshop team will see it.

 

Jane

Forum volunteer

 

 

Known Participant
June 3, 2024

No, it's not working in 25.9.

It's not buggy just on my system. I share these psd templates and tens of users reported this bug to me, fixed by installing the versions older than 25.7.

jane-e
Community Expert
Community Expert
June 2, 2024

 

quote

It's not working anymore after the version 25.7 update

By @Hasan Can30708540c8f7

 

 

Does it work with the Photoshop 25.9 update?

 

Jane

 

Known Participant
June 4, 2024

Any updates about the problem?

Known Participant
June 2, 2024

Pic 1: I have rendered an animation as image sequence, each image has a transparent background.

Pic 2: I have opened it in photoshop as image sequence, that's a 24 fps video.

Pic 3: Rendered the video as a quicktime video with alpha channel, thus it will be a video with transparent background.

 

This video can be played in photoshop version 25.6. 

It's not working anymore after the version 25.7 update. Video is not visible or photoshop is not responding if one of these videos are included. There is a glitch.

jane-e
Community Expert
Community Expert
June 2, 2024

 

@Hasan Can30708540c8f7 

 

Can you tell us what you mean by "alpha channel videos" in photoshop?

 

Jane