P: Arrow key's stop working in type tool / text in CS6

Oh, yeah, and nice kitty pic too! 8-)

Howdy Derek,

I'd be happy to follow up with you and try to walk through the problem with you. I'll send you an email so we can set something up. Truly, we would like to isolate the problem and solve it for everyone; I think I can speak for Chris when I say we take user complaints seriously!

I'm not saying that this is the case with this problem, but it's been my experience with similar problems that it's usually a focus or workflow issue. But I know that new OSes can wreck havoc on widgets and sometimes the most bizarre constellation of apps can cause crazy stuff.

Hopefully we can get to the bottom of this soon,
Thanks,
David

Try just watching what you do: what steps did you take just before things go wrong?

The frustration is understood. I spent two days doing a clean install (which involved replacing all of my other settings and applications after the failed attempt at solving the issue) simply to try and overcome this issue with Photoshop.

I wasn't trying to be critical in my message, just expressing the frustration that I get paid to work in Photoshop, not on Photoshop, and genuinely asking what I, a user who has done a clean install on machines that have not had this issue prior to CS6, can do to help the debugging process.

And yet only some people see the issue, and we can't reproduce it on clean or dirty systems despite using Photoshop many hours a day everyday.
Yeah, we're frustrated that there's something we can't explain or solve.

I understand this being a complicated issue, given that the Adobe Employees are not able to reproduce it, and the numerous system configurations possible.

My thoughts are this though. I have had this same problem on two machines, both iMacs – one a 2007 and the other only one refresh old. So given that most of the responses have been about interference from other applications, I decided to do an entirely fresh install of Mountain Lion on both machines and, aside from the OS, install only Photoshop. Bam, still happens on both machines.

Since I have used these exact same machines to run CS5 (as well as having used Photoshop since version 4.0) and never had this issue before, I'm having a hard time with the idea that a clean install would still leave the ball in the users court.

I've seen responses saying that closing the browser solves the issue. I've seen responses saying that the magic mouse is to blame. Perhaps it's Mountain Lion.

My question is this, if I've done a clean install with Photoshop as the only application on the Machine, what are my options as a user? Safari is the default browser on the Mac. Magic Mouse comes with every new desktop Mac – as well as Mountain Lion.

If you were able to reproduce this issue you would understand exactly how frustrating it is when working in Photoshop eight to ten hours a day, five days a week.

We haven't been able to reproduce this.
We still suspect it's interference from other applications - but we don't know because we can't debug what we can't reproduce.

This is still happening and it's still affecting my workflow. I got a new computer (a retina) and it's happening on this machine as well.

So far, I haven't heard anyone from Adobe even admit to the issue.

AGAIN: The Command, Option and arrow keys will intermittently stop working while using the type tool. This means I can not move through the field with the arrow keys, I can not commit the text changes with Cmd+Return, and I can not type certain characters, such as a right-angle quote (»).

Having the same problem and it all happened after CS6 was installed. Please fix this Adobe.

It's interesting that you mention that, Anders. I've work with two users yesterday alone that had Growl installed.... Hmmm....

Thanks,
David