P: Auto Blend Layers not focus blending - Photoshop 2014.1

Well done Nick, if I was customer I would do likewise. Asked my photographer friends in my club to check their systems last night, two have so far reported the same fault but lucky for them they don't use the stacking feature

I've just been back to them as I was only offered 10 days credit. That's now been increased to a month and I also added a link to this page as Paul suggested !

They have said the details will be passed on.

Keep complaining folks, we might get somewhere eventually !

No need to let them access your computer. Before the chat starts you can write what the issue is about. I wrote what's not working and pointed out it is a bug confirmed by Adobe, and I also pointed out why I see it is only proper to give some compensation as it is an important feature I need in work etc. You can even send them a link to this thread, so there should be nothing unclear what it is about.

Yes, in talking with ADOBE, India, Pakistan, Philippines, I too spent over an hour and let them access my computer only to determine it is a known bug - Request a refund. I got a month free and if it goes another month I will request another waiver.

There is nothing better .... only you and your work will suffer.

I reported the problem on July 28th. I spent over an hour 'chatting' with a tech rep. and was told it would be fixed with the next update. That update has yet to arrive!

I believe at least one month credit should be given for a problem that, for me, is approaching 2 months since I reported it..... and it still hasn't been fixed.

Well this unsuccessful trial has proven to me that I should look elsewhere for my software - good bye Adobe CC as far as I am concerned

I ought to go back to them again for being "economic" with the truth.

What about a response from the people who are supposed to be monitoring this board ?

Mine isn't fixed as my letter below states

I have the exact same problem with CC 14. I was in contact yesterday with an Adobe rep and he suggested uninstalling, downloading a new version, reinstalling. Did all that, nothing improved, still just fully masking two of the three focus stacked images. I went to CS 6, which I'm glad I still have, and had NO PROBLEMS with blending them. I am glad to know that it is not just me that is having this problem. Unfortunately, it has taken a couple of hours of my time to do all the reinstalling and still having no improvement. Frankly, I haven't found any advantage to using CC 14 over CS 6 and I've had it for nearly 10 months now. While the rep I spoke with did his best to be helpful, he didn't mention anything about other people having problems with focus stacking and blending as it seems many of you are having as well. Sure is a pain in the backside to have to shift back and forth between applications to get my work done.

pjcaver