Inspiring

P: Black window - Home screen and New Document dialog

Forum|Forum|6 years ago
November 12, 2019
15 replies
1164 views

upgraded to Photoshop 2020 and when opening or creating a new document it shows up as black. Just black.
If I create another layer and (for example) color it white, it's still black. If I open a picture, it's black. you get the idea.
Thankfully I still have CS5 on my machine.

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F

FeedbackCommunityMemberAuthor

Inspiring

I need some help, when i go to log in to photoshop 2020, everything is black except for the top bar (File, edit etc). I am on a mac. But a weird thing also occurs, when i click to open my saved work on my desktop, it works fine. But when i don't that happens.

F

FeedbackCommunityMemberAuthor

Inspiring

Worked for me too 🙂

F

FeedbackCommunityMemberAuthor

Inspiring

Thank you! Worked like a charm!

J

J453

Legend

Thanks for reporting. We're investigating.

See this document for troubleshooting: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

You can also workaround the issue by going to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface"

rickburress

Inspiring

Restart PhotoShop with Command-Shift-option keys held down. The dialog will appear allowing you to reset prefs. Do it. You’ll be good.

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