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Non5EC5
Participating Frequently
May 8, 2023
Open for Voting

P: Blue box appears when moving objects.

 

1 or multiple blue boxes appears when I zoom in/out or move elements in the artboard. 
Does anyone know how to fix this issue? 

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15 replies

Andrew Sender
Community Manager
Andrew SenderCommunity Manager
Community Manager
May 17, 2023

Thanks @Non5EC5 

I experienced something similar with random green lines appearing.  I'll let engineering know and look into it further.

Andrew

 

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 17, 2023

    @Non5EC5 

    Could you create a NEW file that is just random artwork or something that shows the issue and then share that with the team?

     

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    Non5EC5Author
    Participating Frequently
    May 17, 2023

    Hi Andrew, I won't be able to share any files for confidential reasons but it happened everytime in different files! 

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    Andrew Sender
    Community Manager
    Andrew SenderCommunity Manager
    Community Manager
    May 16, 2023

    Hi @Non5EC5 , can you share the PSD file you were using that caused the blue box to appear while zooming or moving elements?

    Andrew

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 16, 2023

    Thank you again @Non5EC5 the team will look into this.

     

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    Non5EC5Author
    Participating Frequently
    May 16, 2023

    Looks like the new version was the reason. I changed it back to the previous version! THank yoU!

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    Andrew Sender
    Community Manager
    Andrew SenderCommunity Manager
    Community Manager
    May 11, 2023

    Hi @Non5EC5 ,

    Can you also try disabling Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing?

    Andrew

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 10, 2023

    @Non5EC5 curious if you have tried rolling back a version and how it works?

     

    https://helpx.adobe.com/download-install/using/install-previous-version.html

     

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 10, 2023

    Ah my bad you are on a Mac, not Windows.

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    Non5EC5Author
    Participating Frequently
    May 10, 2023

    Hi @Kevin Stohlmeyer . I've tried lookin into it but couldn't find a way to disable it. 

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