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Participant
February 11, 2023

P: Camera Raw as a Filter (not the plugin) freezes Photoshop on use

  • February 11, 2023
  • 90 replies
  • 28645 views

My photoshop is getting stuck whenever I try to use the camera raw filter; nothing opens up after I click on it, and I can't even close my photoshop. everything gets stuck and a sound like a notification comes up, but still, nothing shows up 

90 replies

Participating Frequently
June 18, 2024

Just in case it helps someone, changing to 16 bits/channel stopped freezing the cam raw filter for me.

Participating Frequently
June 18, 2024

Only a file that was from a person that had this issue is triggering this more me.

Participating Frequently
June 6, 2024

THIS BUG MAKES NO SENSE!!!

 

We pay 100s of dollars a year to Adobe, only to keep losing our work on a daily basis!!

 

Should probably switch to Affinity!!

Participating Frequently
June 3, 2024

Hi tailuxon,

I just followed all your steps, here is the log:

https://drive.google.com/file/d/100n8an_9CtzRzzRB9HNowk2LX01tsQBR/view?usp=sharing

 

(It didn't wanted to paste in here, so shared g drive link of the txt)

Participant
May 31, 2024

Adobe come on! So freaking done loosing my work everytime this happens. I have to shut down PS completely cause nothing else can be done. This is getting frustrating at this point. At the end, we are the ones who pay the price cause it takes way too long to redo everything and we have to deal with our clients afterwards. Ridiculous 

Adobe Employee
May 30, 2024

It's not clear to me if that is the same issue @jabba57@bigpond.com. Do you see the progress bar appearing somewhere when that happens? Does it happen every time, or only inconsistently? You're welcome to follow the instructions in my previous post and see if you get the LogACRFilterProgressFreeze diagnostics info in your PSErrorLog.txt file, but if it's not progress bar related then you won't.

Adobe Employee
May 30, 2024

Hi. Thank you everyone for the patience regarding this issue. Photoshop 25.9 has been released and while it does not contain any additional changes to address this issue, it contains a diagnostics mechanism aimed at helping us better understand the root cause so that we can fix it.

 

@Marshela37315835hi27@absolute_cooks, @Amy247863851ryi, and anyone else still seeing this issue, it would be helpful if you could do the following for us (it involves enabling the new diagnostics mechanism, reproducing the issue, then sharing the diagnostics).

 

Enabling the diagnostics mechanism and collecting the diagnostics both involve locating the Photoshop settings folder, which should be here:

  • Mac: /Users/<your username>/Library/Preferences/Adobe Photoshop 2024 Settings/
  • Win: [Installation Drive]:\Users\<your username>\AppData\Roaming\Adobe\Adobe Photoshop 2024\Adobe Photoshop 2024 Settings\

 

Here are the steps to follow:

 

  1. Update to 25.9
  2. Add the following line (exclusive of the quotes) into a PSUserConfig.txt file in the PS Settings folder: "LogACRFilterProgressFreeze 1". This page describes how to setup the PSUserConfig.txt file: https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html.
  3. Quit PS if it is running
  4. Launch PS
  5. Go to Help > System Info.
  6. Verify on the first line that version 25.9.0 is listed.
  7. Scroll a handful of lines until you see "PSUserConfig entries:"
  8. Verify that you see an entry in that section that says " - U LogACRFilterProgressFreeze 1"
  9. Reproduce the issue. This should caue some diagnostics info to added to the bottom of the PSErrorLog.txt file (see later steps).
  10. For good measure, maybe kill Photoshop, restart it, and reproduce the issue again, or even a couple of times. It's possible we'll get different diagnostics info (I'd be interested in having you repo for both the Camera Raw Filter case and the "open an ARW file in Photoshop" case @Amy247863851ryi)
  11. Look in the same Photoshop settings folder for a file called PSErrorLog.txt and open it.
  12. Search for the first line that contains "LogACRFilterProgressFreeze". Select everything from the line above it to the bottom of the file and share that here on the forum.

 

Mac example of PSErrorLog.txt addition for a single repo case:

 

2024:05:01 13:48:14 : Version : : Adobe Photoshop 25.9.0 20240516.r.573 296f739
2024:05:01 13:48:14 : ShowProgressWin : 0 : LogACRFilterProgressFreeze

2024:05:01 13:48:14 : Stack : : {"load":[{"Adobe Photoshop 2024":"0x102c90000"},{"Foundation":"0x185166000"},{"CoreFoundation":"0x18403c000"}],"stack":[{"Adobe Photoshop 2024":["0x105667cac","0x107a3cf18","0x107a3dd14","0x107bbd9a8","0x10781a330","0x10781a780","0x1049467a8","0x107f68b20","0x107f679c8","0x107f5b084","0x107f6cb40","0x107f5d488","0x107f6a944","0x107f6a160","0x1082bfdfc","0x10829fac8","0x105661e18","0x10565f25c","0x105651900","0x105651b18","0x1056519a8","0x1055faf68","0x1055fae50"]},{"Foundation":["0x1851f9bd8"]},{"CoreFoundation":["0x1840d5cd0","0x1840d5978","0x1840d54b0","0x1840b89c4"]}]}

 

On Windows, the 3rd line will instead be a series of lines that are numbered 1, 2, 3, 4, etc.

 

Thanks again to everyone for their patience and the assistance in getting to the bottom of this issue.

Participant
May 21, 2024

Photoshop and Camera Raw are up-to-date, but I still get the error. I open a JPG, then click Ctrl + Shift + A to open Camera Raw, and everything freezes (have to force close). I tried 5 times, restarting after the third try.

Same thing happened when trying to open an ARW file in Photoshop.

Participant
May 17, 2024

I'm having the same issue when trying to use the masking part of Camera Raw. I can't get past the splash screen, I can see a very greyed out "X" to close but nothing works, I have to bring up the task manager to close PS before I can do anything else.

25.7 is the version I have.

The same issue happens in PS Beta.

 

 

Sytem
Processor AMD Ryzen 5 3600 6-Core Processor 3.60 GHz
Installed RAM 32.0 GB
Device ID A5108983-6C40-4211-93C2-07CC653DEFD4
Product ID 00330-80003-51987-AA239
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

 

Windows

Edition Windows 11 Pro
Version 23H2
Installed on ‎7/‎10/‎2022
OS build 22631.3593
Experience Windows Feature Experience Pack 1000.22700.1003.0

Participating Frequently
May 14, 2024

Also, the same troubleshooting process doesn't work anymore. So annoying