Inspiring

P: Can't download template "Something went wrong while trying to license the template."

Forum|Forum|9 years ago
November 3, 2016
12 replies
1709 views

Hello.
Today I updated PS to CC 2017, and tried to download some of the templates, but just get the error:
"Purchasing Error. Something went wrong while trying to license the template. Please try again."

I tried several times, with different templates, but always got the same error.

I'm logged in to my CC account.

Any suggestions, anyone?

Thanks!

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hellopaul4Author

Inspiring

Thanks for the suggestion Eric; I signed out, quit PS, signed back in, loaded up PS and I am now downloading a template successfully!

(And yes, the problem happened with any template I tried to download).

E

Eric D Ching

Participating Frequently

Hi,

Does this happen for all templates you've tried downloading?

Could you try closing Photoshop, signing out and back into the Creative Cloud desktop app and try downloading the template again?

To sign out of CC app, open it, click on the gear icon, select Preferences... in the menu, then click on the Sign Out button.

Thanks,
Eric

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