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Participant
Dec 8, 2020 12:36 PM UTC
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P: Can't open Canon HIF / HEIC Files

The new version of Photoshop V22.1.0 promises support for HEIC files but I still can't open the Canon HIF files produced by the R5 and R6. I believe these are HEIC format but they won't open even after installing Windows 10 HEIC and HEVC extensions or renaming the file to .HEIC. Only the Canon DPP app opens them at present. There was also a Canon firmware update that promised improved compatability but this makes no difference. Is it a Canon or Adobe problem?

19 replies

Participant
May 25, 2021 4:27 AM UTC

It doesn’t look like it. The latest version of Photoshop still doesn’t open them. It tells you that third party software is required in the form of the Windows 10 HEIC photo extensions. These don’t work either as they only seem to support 8bit HEIC files. The only software that opens the Canon files seems to be their own DPP software. There are similar problems in the video world with 10bit HEVC files. Very disappointing- I wish Canon, Adobe and Microsoft would talk to each other.

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Inspiring
May 25, 2021 1:17 AM UTC

any progress on this? I accidentally shot a bunch of shots in HIF and am irked

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Participant
Dec 20, 2020 10:31 AM UTC

As I see, there is only 8 bit heic support, Canon nas 10 bit heic. So, ironically, new version of Photoshop can load file from phone, but not from photo camera 🙂

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Inspiring
Dec 20, 2020 4:00 AM UTC

I searched around and have not come across any solutions. Actually, this is the closest thread that I have seen so far talking about the issue. 

Just bought the Canon R6 and messed around with the settings. I normally shoot JPEGs with RAW files. For some reason, I turned on HDR PQ settings and it switched my JPEGs files settings to HEIF. However, when I plug in my SD card to my Mac, the files end in .HIF. 

If the files ended in .heic, then https://heictojpg.com/ might have worked. 

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Known Participant
Dec 9, 2020 5:06 PM UTC

We are having the same issue on Macs with the HIF from EOS R5 and R6 cameras.  

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Participant
Dec 8, 2020 2:35 PM UTC

Those samples work. In fact I have opened samples from an iPhone as well. It does look like Canon's interpretation of the format is different but who is right?

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Inspiring
Dec 8, 2020 12:47 PM UTC

sorry i missed that part in your post.... i wrote to quick.

i face a similiar issue. but in my case i don´t have or want a MS store account.

i have the HEIC extention installed (it is free and installs without a MS store account) but photoshop won´t open HEIC files.
so i guessed it is because i don´t have the HEVC extention installed.

adobe was not willing to pay for a license it seems.

they rather let their customer pay for something other applications offer for free.

try these:

https://filesamples.com/formats/heic

if they work it is probably more a canon issue.

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Participant
Dec 8, 2020 12:42 PM UTC

Yes, I've installed / bought those and still no luck. Windows doesn't want to open them either.

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Inspiring
Dec 8, 2020 12:40 PM UTC

you need to install the extentions from the microsoft store as mentioned by adobe.

in fact you have to BUY the HEVC extention from microsoft as it seems.

HEIF/HEIC

Modern camera devices provide the capability to capture HEIF/.heic photos.

    macOS - Photoshop supports HEIF/.heic files running on macOS High Sierra v10.13 or later.
    Windows - To successfully view and edit HEIF/.heic files into Photoshop, download and install both of the HEIF and HEVC CODECs directly from Microsoft.

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