Participant

P: Can't open Tiff files

Forum|Forum|7 years ago
August 8, 2018
46 replies
4809 views

I can't open Tiff files in Photoshop CC 2018, I get error message "Could not complete your request as it is not the right kind of document". I am editing the images for a friend and they don't want to convert them to jpg. Please can anyone help with a solution.
Thank you.

This topic has been closed for replies.

Show previous replies

Todd Shaner

Legend

It appears PaperStream Capture uses JPEG compression type with TIFF format. This means your TIFF files will be 8 bit lossy compression. For the widest dynamic range you should be using 16 bit TIFF files or simply create 8 bit JPEGs.

https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/fi/faq/psc-specification005.html

F

FeedbackCommunityMember

Inspiring

Jeff....I am having this same problem with paperstream capture generated tif files, but not all of them. After a great deal of experimentation it appears that if they are saved in tif and have any compression at all PS won't open them, gives me that error code. If I take that tif file and resave it in paint as another tif it then will open in PS. What is going on here? I have more details but let's start here....I've spent a LOT of hours sorting this out and talking with Fujitsu about this. Every other windows software like paint, photos, snip and sketch will open it. What's interesting is that GIMP gives me error codes as well and paralells what I experience with PS and PSE ( same exact thing). Thanks, Greg

T

Timur Born

Known Participant

Open them in XnView or GIMP and save them as three versions: uncompressed, LZW and ZIP/FLATE. One of these might work.

F

FeedbackCommunityMember

Inspiring

We are experiencing the same problem. A client has sent us 5 large files (Over 1 GB each).. three of the files opened with no issues but two of them will not open.
They are tif files created on a Mac. We are using Windows Photoshop CC.
Can anyone advise me what I can try?

J

J453

Legend

Thanks for confirming.

T

Timur Born

Known Participant

Indeed, loading the formerly unloadable formats does work now. It takes a bit longer (especially LZW) and the progess bar is mostly missing (comes only up right before loading if finished), but it does load the files. Thanks for looking into this.

J

J453

Legend

This issue should be addressed by the 21.1.1 update. Let us know if you're still having trouble.