darrellb22232614

Participant

P: Cannot Open PSDC project PS CC 2022 23.3.1

Forum|Forum|3 years ago
May 1, 2022
5 replies
460 views

I've bee working on this project all week and had no issues. But when I recently tried to open it, it just flat out would not open. No error messages, or anything. Photoshop is fully updated (23.3.1) and I even updated my OS to Monterey to see if that solved the issue, but it persists. My older PSDC files are opening just fine.

Has anyone else had this issue? Any insight would be much appreciated. Keeping my fingers crossed that I don't have to start over from scratch on this.

macOS

Community Manager

Community Manager

Hi @darrellb22232614 , Please let us know if issue has been resolved else please share above requested details.

Community Manager

Community Manager

Hello @darrellb22232614 , We will help you. Please share below details so that we proceed further:

1) Please confirm the name of cloud document on which you are getting error while opening.

2) Please generate logs from Adobe log collector tool & upload - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

3) Please click on Help menu-->SystemInfo, copy the text in any text editor and upload it.

Community Manager

Community Manager

Hi @darrellb22232614,

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,

darrellb22232614Author

Participant

He Jeffery. Thanks for hte quick reply! Version history comes up empty and I get an error when trying to access it from the URL shared.

Legend

Can you access the file from https://assets.adobe.com/cloud-documents ?

Can you access prior versions if you go to Window > Version History ?