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WordWeaver
WordWeaver
Known Participant
October 10, 2019

P: Continually crashes on macOS 10.15 Catalina (Apple color picker issue)

  • October 10, 2019
  • 15 replies
  • 250 views

Wow, I am so disappointed. I just upgraded from Photoshop CS6 Extended to Photoshop CC 2019 20.0.6 yesterday. This morning I worked with it for a few hours to update some of my graphics. All of these graphics were made in CS6. To my surprise and disappointment, it must have crashed close to twenty times during those two hours or so.

And what is surprising is that I was not doing anything intensive. I was only using Photoshop's built-in functions to change text size, to change text color, to move layers around with the Move Tool, to use the Fill tool with Content Aware, and to resize documents. That is basically it. To my recollection, all of the crashes occurred while doing the first three. That is, change text size, change text color and move layers around with the Move Tool. Just simple stuff.

Please note that I was NOT using any third-party plugins to add special effects to my graphics. As I said, I was only using Photoshop's built-in functions.

The crashes were so frequent, that I became paranoid and started hitting command-s every time I made a change to a graphic, because I was afraid Photoshop was going to crash again, and I would lose the change I had just made.

By comparison, CS6, which I used until yesterday, and for the past six years, very rarely ever crashed. So that is why I am so disappointed with this upgrade.

I submitted maybe three or four crash reports to Adobe, but after that, I just stopped, because it was becoming ridiculous.

The thing is, I am now stuck with CC 2019 20.0.6, because CS6 will not run on Catalina, and I would have to totally reinstall my OS using Mojave, in order to go back to CS6. Obviously, I don't want to do that.

To be honest, I am feeling like CC 2019 20.0.6 is NOT ready for Catalina by any means . . . unless you enjoy the crashes.  It is like using beta software.  Sorry to be so negative, but it was not a happy experience. 😞

    This topic has been closed for replies.

    15 replies

    J
    J453
    Legend
    November 15, 2019
    Mike, it sounds like you're hitting something different. Might be what Adam and folks are trying to track down here: https://feedback.photoshop.com/photoshop_family/topics/photoshop-2019-cc-vs-macos-catalina-doesnt-save-files
    F
    FeedbackCommunityMember
    Inspiring
    November 15, 2019
    I use the normal PS color picker and that's not the problem, I go to save and it gets stuck at 0% (sometimes, not all the time).  have had to bomb computer 4x in last 3 days.  Ideas?  (Photoshop 2020 & Catalina).

    WordWeaver
    WordWeaverAuthor
    Known Participant
    October 24, 2019
    Balder, 20.0.7 has already been released. You might want to look into it.
    I
    InventorsOf
    Participant
    October 24, 2019
    I too had problems with 20.06 in combination with Catalina.
    I reinstalled 20.05 and the crashes stopped. I too submitted at least 2 crash reports.
    Can't say for sure that its the colorpicker, I think I worked with shapes. but I'll wait an upgrade before I install the latest version.
    WordWeaver
    WordWeaverAuthor
    Known Participant
    October 15, 2019
    You are welcome, my friend. In case you are wondering why I didn't post the solution here, it is because earlier, you had mentioned to me in one of your emails that you would be posting some kind of announcement about it -- which I see you have now done -- so I didn't want to jump the gun. I figured an official announcement would be better.  🙂
    J
    J453
    Legend
    October 15, 2019
    Excellent. Thought I should share the answer in case it can help other customers with unexplained crashing. Thanks for working with me to figure it out!
    WordWeaver
    WordWeaverAuthor
    Known Participant
    October 15, 2019
    Jeffrey, thank you so much for investing so much of your time in helping me to figure this out. I am once again a happy camper!  🙂
    J
    J453
    Legend
    October 15, 2019
    Looks like the issue was the Apple Color picker: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#Applecolorpickercausescrash Using the Adobe color picker instead prevents the crashes.
    WordWeaver
    WordWeaverAuthor
    Known Participant
    October 11, 2019
    Jeffrey, I just found your email in my spam folder and responded to it. You have the green light regarding your offer. 🙂
    WordWeaver
    WordWeaverAuthor
    Known Participant
    October 11, 2019
    Ha! I just typed out that long response to you on my iPhone at almost 2:00 AM while laying in bed, and now I see this short response from you, which you apparently added while I was typing out my long response. The irony. 🙂 I am up and on my iMac now. I hope to receive an email from you soon. Between my response below, and that last crash report I sent to you, I think I have provided you with all of the information that I can. I hope to hear from you soon, after you've had a look at whatever crash reports you have received.
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