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FeedbackCommunityMember
Inspiring
November 10, 2019

P: Corrupt doc; recoverable iPadOS/mobile?

  • November 10, 2019
  • 5 replies
  • 118 views
 



As you can see, none of the layer thumbs is rendering, and the doc stops working entirely as soon as I toggle visibility on any of the layers. Closing and reopening fixes rendering...until I toggle a layer again. (Or, for that matter, anything else. Even just selecting a tool causes the entire canvas to go gray!) Other docs continue to work fine...for now. This has me spooked,
 & wary of trusting the app!

Anyone know of a way to recover the document?

    This topic has been closed for replies.

    5 replies

    J
    J453
    Legend
    January 31, 2022

    Fixed in v1.1.0 or later

    J
    J453
    Legend
    November 16, 2019
    Thanks Liliane, if you can share a link to the file to download, I can download and have the team regress your issue. jtranber at adobe dot com.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 15, 2019
    Thank you, Jeffrey! Pardon the hyperbole, but that is one life-saving feature toggle!!

    The work you guys have done with this app is phenomenal, and I’d be happy to help knock this bug out with whoever gets assigned to fix it, if anyone. In particular, if you need help reproducing it, I’d be happy to share the broken file.
    Anyway, everything’s rendering fine with the legacy option. Thanks again!
    J
    J453
    Legend
    November 11, 2019
    Can you try enabling "Legacy Compositing"? go to the Home Screen, click on the gear in the upper right. In the General panel, click on Advanced and enable Legacy Compositing.

    https://helpx.adobe.com/photoshop/using/app-settings-ipad.html#general-settings
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 10, 2019
    FWIW, I was able to open the doc via Creative Cloud on my MacBook, make a change, and see that change reflected on the iPad (where, just for good measure, I first deleted and then reinstalled Photoshop for iPad). I was even able to interact with a layer briefly, then the doc reverted to showing nothing but gray.

    This is a pretty severe bug! Like a crashing app, it makes the app unusable. #stillsad
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