Participating Frequently

P: Could Not Complete Your Request Because Of A Program Error: psd and png's

Forum|Forum|8 years ago
February 28, 2018
18 replies
427 views

I saved a psd file that I had been working on for days. I was saving as I was working on it, just in case. Yesterday, I saved it onto my desktop, and closed the file. I went to open it directly afterwards, and I got the error message: COULD NOT COMPLETE YOUR REQUEST BECAUSE OF A PROGRAM ERROR. I went to the forums and tried some of the thing recommended. I tried opening it on CC 2018, 2017, 2014 all upgraded, including the Cloud, and it won't open my file in any of the versions. I am on a Mac OS Sierra 10.12.5. This is not the first time this has happened, it first happened in January, right after the new year, with about a dozen png and psd files that I had been working on at that time, that I now can't use or know how to open. They open fine in Preview, all the detail is there, but will not open in photoshop. Some of these files have massive amounts of layers, just thought I'd add this. To top this off, photoshop would not let me save some items in png format, and I couldn't figure out why, I thought maybe too many layers to compress, but I'm not savvy. I have been trying to find answers for weeks now. I can't use or open the files. I am completely turned off by the Customer Support out of India. Is there anyone who can help me with this. Thank you.

This topic has been closed for replies.

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FeedbackCommunityMember

Inspiring

It was a corrupt font that caused it.

J

J453

Legend

Where did you buy the templates from? Have you tried to contact the seller or try re-downloading them?

F

FeedbackCommunityMember

Inspiring

I am having this issue after buying a set of psd graphics template files. Very large files with lots of layers. I had them convert tiff files but I get the same error message and can't open them. I tried updating to the current cc photoshop program and changing all my preferences to default and I still can't open the files. I am using Windows 10 OS and a 64 PC.
I tried chatting with Adobe but my chat was never opened.

LeonozielAuthor

Participating Frequently

Hi Hannah, was Engineering able to open the file named, "Dog.psd"?

I have not been able to open this file, and that's the file that I'm concerned with mostly. The PNG problem didn't occur again, and neither has the problem with not being able to open a psd file due to program error.

I only experienced this in January 2018, when I uploaded CC 2018. I believe I started working on these files with CC 2017 and when I loaded CC 2018, to complete the files, they got corrupted by CC 2018.

I am still using CC 2017 for fear of having the same thing happen with some of my other files. Unfortunately the "Dogs.psd" file that you have was the only one, and I still cannot open it, which is too bad as it has 60 or more layers of work on it.

I am not getting anymore program errors and haven't since that time.

Thank you for checking back with me.

Hannah Nicollet

Community Manager

Hi Leon,

Thanks for sharing your file. We were unable to reproduce the behavior you were seeing so it had been closed by engineering, but it could easily be reopened with more information. You mentioned above that you thought it may have been fixed? It's possible that a fix in another area could have addressed your issue (e.g. there was a RAM calculation issue that was impacting a lot of other areas farther down the pipeline).

Are you still seeing program errors when attempting to open certain PSDs? If you are and you're willing to share, it would help to have more examples. Also if you happened to have saved an original under another name (before getting the program error) that would also be valuable.

Thank you,
Hannah

Hannah Nicollet

Community Manager

Hi Christina,

That sounds like it may be a different issue than what has been reported here. I did see an issue that we weren't able to reproduce here.

• Are you having trouble reopening every psd file you save?
• As a precaution have you tried saving your file as a new name before you close it?

Would you like to do a screenshare so I can take a look at what you're seeing? Please email me and we'll set something up.

Thanks,
Hannah

282359eaepf_inline-fce9aa68-028b-44dc-9773-2cdc4eea25c7-1225965555.png

282359eaepf_inline-fce9aa68-028b-44dc-9773-2cdc4eea25c7-1225965555.png

F

FeedbackCommunityMember

Inspiring

Well that's disappointing! You think they would fix a major bug like this seeing that a lot of people using Photoshop have jobs to do! Every time this happens, it is such a set back on my work! Thanks for the reply!

LeonozielAuthor

Participating Frequently

Christina, I did not hear back from Hannah any further than what is above. It's been with Adobe's engineers for four months so far. I don't expect I'll ever hear back from anyone at Adobe, as their customer service has reached an all-time low. I too had a large file with the exact same details as you, and my problem also occurred when Adobe brought out CC 2018 in January. I think they fixed it but pretended it didn't happen. Adobe's India customer service is beyond frustration and futile to use or attempt to get any help from.

F

FeedbackCommunityMember

Inspiring

Hi,

I am currently having this same issue. I cannot open .psd files after I have closed them! I was just on a chat with adobe support for over an hour and they could not figure out the issue. Please tell me there is a solution to this error because I keep losing my work because of it!

F

FeedbackCommunityMember

Inspiring

Hi,
I am unable to open photoshop file throwing error "Could not complete your request because of a program error". Below is the screen shot link for your reference.
This is very important file please suggest any solutions.

https://ibb.co/fJi5py

Thanks,
Kamlesh Kumar

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