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October 23, 2018

P: Crash on launch macOS 10.14 Mojave

  • October 23, 2018
  • 36 replies
  • 636 views

Help, I download MacOSmojave and now photoshop cc 19 keeps crashing I have uninstalled it and installed it again, I have shut my iMac down and opened again with the shift key to reboot, can some one help me please

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36 replies

Inspiring
October 30, 2018

I have the same issue - PS 2019 and Mojave result in crashing. Actually its hanging up and from process view I can see its hanging after every 1 second (or at least the hanging counter increases every 1 seconds).

I just took a process sample while it was hanging... maybe its some help also:

Sampling process 9024 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling Adobe Photoshop CC 2019 (pid 9024) every 1 millisecond
Process:         Adobe Photoshop CC 2019 [9024]
Path:            /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/MacOS/Adobe Photoshop CC 2019
Load Address:    0x10ef47000
Identifier:      com.adobe.Photoshop
Version:         20.0.0 (20.0.0.256)
Code Type:       X86-64
Parent Process:  ??? [1]

Date/Time:       2018-10-30 23:34:11.460 +0200
Launch Time:     2018-10-30 23:12:22.415 +0200
OS Version:      Mac OS X 10.14 (18A391)
Report Version:  7
Analysis Tool:   /usr/bin/sample

Physical footprint:         3.7G
Physical footprint (peak):  3.7G
----

Call graph:
    2228 Thread_496426   DispatchQueue_1: com.apple.main-thread  (serial)
    + 2228 start  (in libdyld.dylib) + 1  [0x7fff6d640085]
    +   2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x7782f9  [0x10f6bf2f9]
    +     2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x7781d0  [0x10f6bf1d0]
    +       2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x370ccc  [0x10f2b7ccc]
    +         2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x23a9a41  [0x1112f0a41]
    +           2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x23a8352  [0x1112ef352]
    +             2228 -[NSApplication run]  (in AppKit) + 699  [0x7fff3da5375d]
    +               2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x23a75f2  [0x1112ee5f2]
    +                 2228 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]  (in AppKit) + 1362  [0x7fff3da596fa]
    +                   2228 _DPSNextEvent  (in AppKit) + 997  [0x7fff3da5a95b]
    +                     2228 _BlockUntilNextEventMatchingListInModeWithFilter  (in HIToolbox) + 64  [0x7fff3f79d348]
    +                       2228 ReceiveNextEventCommon  (in HIToolbox) + 618  [0x7fff3f79d5cb]
    +                         2228 RunCurrentEventLoopInMode  (in HIToolbox) + 293  [0x7fff3f79d895]
    +                           2228 CFRunLoopRunSpecific  (in CoreFoundation) + 467  [0x7fff40511dfa]
    +                             2228 __CFRunLoopRun  (in CoreFoundation) + 1226  [0x7fff40512517]
    +                               2228 __CFRunLoopDoSources0  (in CoreFoundation) + 195  [0x7fff40512f70]
    +                                 2228 __CFRunLoopDoSource0  (in CoreFoundation) + 108  [0x7fff4052f0cf]
    +                                   2228 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__  (in CoreFoundation) + 17  [0x7fff4052f129]
    +                                     2228 __NSThreadPerformPerform  (in Foundation) + 327  [0x7fff42925cdb]
    +                                       2228 -[PlugPlugHtmlIpcServerEndpoint internalEvalScript:]  (in PlugPlugOwl) + 416  [0x11a36f369]
    +                                         2228 csxs::services::ui::html::EvalScriptCommand::Execute()  (in PlugPlugOwl) + 224  [0x11a39db0a]
    +                                           2228 csxs::commands::CmdAsyncEvalRawScriptImpl::EvaluateScript(char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*)  (in PlugPlugOwl) + 76  [0x11a3037de]
    +                                             2228 csxs::services::host::ApplicationCallbacksLogger::AsyncEvaluateScript(char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*)  (in PlugPlugOwl) + 96  [0x11a349386]
    +                                               2228 boost::detail::function::function_obj_invoker4<boost::_bi::bind_t<PlugPlugErrorCode, PlugPlugErrorCode (*)(char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*), boost::_bi::list4<boost::arg<1>, boost::arg<2>, boost::arg<3>, boost::arg<4> > >, PlugPlugErrorCode, char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*>::invoke(boost::detail::function::function_buffer&, char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*)  (in PlugPlugOwl) + 60  [0x11a34341a]
    +                                                 2228 PlugPlugErrorCode boost::_bi::bind_t<PlugPlugErrorCode, PlugPlugErrorCode (*)(char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*), boost::_bi::list4<boost::arg<1>, boost::arg<2>, boost::arg<3>, boost::arg<4> > >::operator()<char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*>(char const*&, char const*&, void (*&)(void*, PlugPlugErrorCode, char const*), void*&)  (in PlugPlugOwl) + 59  [0x11a343575]
    +                                                   2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x20b25d0  [0x110ff95d0]
    +                                                     2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x8ad54a  [0x10f7f454a]
    +                                                       2228 ???  (in ScriptingSupport)  load address 0x152c65000 + 0x15c6fb  [0x152dc16fb]
    +                                                         2228 ???  (in ScriptingSupport)  load address 0x152c65000 + 0x1397d4  [0x152d9e7d4]
    +                                                           2228 ???  (in ScriptingSupport)  load address 0x152c65000 + 0x138c8b  [0x152d9dc8b]
    +                                                             2228 ScScript::RealEngine::  (in AdobeExtendScript) + 189  [0x1199fb61d]
    +                                                               2228 ScScript::RealEngine::  (in AdobeExtendScript) + 646  [0x1199fb936]
    +                                                                 2228 ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int)  (in AdobeExtendScript) + 364  [0x1199f968c]
    +                                                                   2228 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&)  (in AdobeExtendScript) + 343  [0x1199c0f57]
    +                                                                     2228 jsRunner::run(ScScript::ESVariant&)  (in AdobeExtendScript) + 114  [0x1199d64a2]
    +                                                                       2228 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 410  [0x1199a947a]
    +                                                                         2228 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 146  [0x1199af552]
    +                                                                           2228 jsOpCall::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 813  [0x1199a6e3d]
    +                                                                             2228 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&)  (in AdobeExtendScript) + 155  [0x1199c0e9b]
    +                                                                               2228 jsRunner::run(ScScript::ESVariant&)  (in AdobeExtendScript) + 114  [0x1199d64a2]
    +                                                                                 2228 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 410  [0x1199a947a]
    +                                                                                   2228 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 146  [0x1199af552]
    +                                                                                     2228 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 222  [0x1199aa40e]
    +                                                                                       2228 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 146  [0x1199af552]
    +                                                                                         2228 jsOpSimpleFor::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 625  [0x1199ae2a1]
    +                                                                                           2228 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 146  [0x1199af552]
    +                                                                                             2228 jsOpLocalAssign::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 87  [0x1199ab6f7]
    +                                                                                               2228 jsOpCall::run(jsRunner&, ScScript::ESVariant&) const  (in AdobeExtendScript) + 769  [0x1199a6e11]
    +                                                                                                 2228 ScScript::RealEngine::makeObject(ScScript::ESVariant&, int, ScCore::BasicArray const*, ScScript::Object*)  (in AdobeExtendScript) + 440  [0x1199f7a98]
    +                                                                                                   2228 ScScript::DispatcherFunction::propConstruct(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, bool)  (in AdobeExtendScript) + 348  [0x119a150fc]
    +                                                                                                     2228 File_ctor(ScScript::Arguments&)  (in AdobeExtendScript) + 190  [0x1199a2e7e]
    +                                                                                                       2228 ScCore::FileWrapper::FileWrapper(ScCore::String const&, bool)  (in AdobeScCore) + 79  [0x119ab57cf]
    +                                                                                                         2228 ScCore::FileSpec::setPath(ScCore::String const&, bool)  (in AdobeScCore) + 347  [0x119ab3b5b]
    +                                                                                                           2228 ScCore::FileOSSpecific::setupDataFromPath(ScCore::FileSpecData&)  (in AdobeScCore) + 211  [0x119b16513]
    +                                                                                                             2228 ScMakeFSRefFromPath(ScCore::String const&, FSRef&)  (in AdobeScCore) + 248  [0x119b166c8]
    +                                                                                                               2228 _CFGetFSRefFromURL  (in CoreFoundation) + 248  [0x7fff4056e6d6]
    +                                                                                                                 2228 FSPathMakeRefInternal(unsigned char const*, unsigned int, FSRef*, unsigned char*)  (in CarbonCore) + 99  [0x7fff41836220]
    +                                                                                                                   2228 PathGetObjectInfo(char const*, unsigned int, short*, unsigned int*, unsigned int*, char*, unsigned int*, unsigned char*, unsigned int*)  (in CarbonCore) + 135  [0x7fff41836367]
    +                                                                                                                     2228 FSGetCanonicalPath  (in CarbonCore) + 191  [0x7fff418367ec]
    +                                                                                                                       2228 __getattrlist  (in libsystem_kernel.dylib) + 10  [0x7fff6d77aa96]
    2228 Thread_496556: com.adobe.ngl-0x700000d34000
    + 2228 thread_start  (in libsystem_pthread.dylib) + 13  [0x7fff6d831425]
    +   2228 _pthread_start  (in libsystem_pthread.dylib) + 70  [0x7fff6d8352a7]
    +     2228 _pthread_body  (in libsystem_pthread.dylib) + 126  [0x7fff6d83233d]
    +       2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x2a26a7e  [0x11196da7e]
    +         2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x2a268d5  [0x11196d8d5]
    +           2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x2a16cb8  [0x11195dcb8]
    +             2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x2a18115  [0x11195f115]
    +               2228 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >)  (in libc++.1.dylib) + 93  [0x7fff6ad1fd01]
    +                 2228 _pthread_cond_wait  (in libsystem_pthread.dylib) + 724  [0x7fff6d8355cb]
    +                   2228 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff6d77c1b2]
    2228 Thread_496561: VulcanMsgRecv
    + 2228 thread_start  (in libsystem_pthread.dylib) + 13  [0x7fff6d831425]
    +   2228 _pthread_start  (in libsystem_pthread.dylib) + 70  [0x7fff6d8352a7]
    +     2228 _pthread_body  (in libsystem_pthread.dylib) + 126  [0x7fff6d83233d]
    +       2228 vcfoundation::thread::Thread::ThreadProc(void*)  (in VulcanMessage5.dylib) + 9  [0x11eae9109]
    +         2228 vcfoundation::thread::AbstractThread::Run()  (in VulcanMessage5.dylib) + 72  [0x11eae720c]
    +           2228 adobe::vulcan::servicemgr::RegisterForEventsRequest::Run()  (in VulcanMessage5.dylib) + 622  [0x11ead8a86]
    +             2228 adobe::vulcan::servicemgr::CSIRequest::Execute()  (in VulcanMessage5.dylib) + 50  [0x11ead9848]
    +               2228 vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*)  (in VulcanMessage5.dylib) + 29  [0x11eae600d]
    +                 2228 vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&)  (in VulcanMessage5.dylib) + 166  [0x11eae60ba]
    +                   2228 vcfoundation::ncomm::NCService::ReadResponse(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&, vcfoundation::ncomm::NCService::ConRef&)  (in VulcanMessage5.dylib) + 41  [0x11eae63cd]
    +                     2228 vcfoundation::ncomm::Connection::ReadIn()  (in VulcanMessage5.dylib) + 22  [0x11eae6974]
    +                       2228 vcfoundation::io::Serializer::Deserialize()  (in VulcanMessage5.dylib) + 9  [0x11eae28ef]
    +                         2228 vcfoundation::io::Serializer::InternalDeserialize()  (in VulcanMessage5.dylib) + 30  [0x11eae2f56]
    +                           2228 vcfoundation::io::IVCChannel::ReadFully(void*, unsigned long)  (in VulcanMessage5.dylib) + 57  [0x11eae24c7]
    +                             2228 vcfoundation::io::BufferedReader::Read(void*, unsigned long)  (in VulcanMessage5.dylib) + 50  [0x11eae7888]
    +                               2228 vcfoundation::io::BufferedReader::InternalRead(char*, long)  (in VulcanMessage5.dylib) + 100  [0x11eae79c4]
    +                                 2228 vcfoundation::io::BSDNamedPipe::Read(void*, unsigned long)  (in VulcanMessage5.dylib) + 20  [0x11eae86cc]
    +                                   2228 vcfoundation::net::Bsd::Recv(int, void*, int, int)  (in VulcanMessage5.dylib) + 16  [0x11eae9308]
    +                                     2228 __recvfrom  (in libsystem_kernel.dylib) + 10  [0x7fff6d77bdd2]
    2228 Thread_496570: com.apple.NSURLConnecti(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&)  (in libc++.1.dylib) + 62  [0x7fff6ad1a84c]
    +             :   |   +   1 SLSGetNextEventRecordInternal  (in SkyLight) + 102  [0x7fff666f0645]
    +             :   |   1 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*)  (in HIToolbox) + 268  [0x7fff3f7a79e1]
    +             :   |     1 SLEventCreateNextEvent  (in SkyLight) + 137  [0x7fff665a2daa]
    +             :   |       1 SLSGetNextEventRecordInternal  (in SkyLight) + 81  [0x7fff666f0630]
    +             :   |         1 CGSSnarfAndDispatchDatagrams  (in SkyLight) + 165  [0x7fff6649bf3d]
    +             :   |           1 mach_msg  (in libsystem_kernel.dylib) + 60  [0x7fff6d779174]
    +             :   |             1 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fff6d778c2a]
    +             :   1 __CFMachPortPerform  (in CoreFoundation) + 100  [0x7fff4052aa9f]
    +             :     1 _CFMachPortBoostCreate  (in CoreFoundation) + 53  [0x7fff4052abff]
    +             :       1 _CFRuntimeCreateInstance  (in CoreFoundation) + 271  [0x7fff404dae80]
    +             :         1 malloc_zone_malloc  (in libsystem_malloc.dylib) + 103  [0x7fff6d7ed807]
    +             :           1 ???  (in Chromium Embedded Framework)  load address 0x1534d7000 + 0x185d8b5  [0x154d348b5]
    +             :             1 ???  (in Chromium Embedded Framework)  load address 0x1534d7000 + 0x185d8b5  [0x154d348b5]
    +             :               1 nanov2_malloc  (in libsystem_malloc.dylib) + 56  [0x7fff6d7fa017]
    +             :                 1 nanov2_allocate  (in libsystem_malloc.dylib) + 142  [0x7fff6d7fa0f6]
    +             :                   1 nanov2_allocate_from_block  (in libsystem_malloc.dylib) + 282  [0x7fff6d7fa93a]
    +             1 __CFRunLoopDoSource1  (in CoreFoundation) + 23  [0x7fff4052a795]
    2228 Thread_496666
    + 2228 thread_start  (in libsystem_pthread.dylib) + 13  [0x7fff6d831425]
    +   2228 _pthread_start  (in libsystem_pthread.dylib) + 70  [0x7fff6d8352a7]
    +     2228 _pthread_body  (in libsystem_pthread.dylib) + 126  [0x7fff6d83233d]
    +       2228 boost::(anonymous namespace)::thread_proxy(void*)  (in LogSession) + 185  [0x11e8e8459]
    +         2228 RealTimeProcessor::WorkerThread(int, int)  (in LogSession) + 3633  [0x11e860cf1]
    +           2228 void boost::this_thread::sleep_for<long long, boost::ratio<1l, 1l> >(boost::chrono::duration<long long, boost::ratio<1l, 1l> > const&)  (in LogSession) + 107  [0x11e8989f9]
    +             2228 boost::this_thread::hiden::sleep_for(timespec const&)  (in LogSession) + 191  [0x11e8e90df]
    +               2228 boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, timespec const&)  (in LogSession) + 76  [0x11e8ea7bc]
    +                 2228 _pthread_cond_wait  (in libsystem_pthread.dylib) + 724  [0x7fff6d8355cb]
    +                   2228 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff6d77c1b2]
    2228 Thread_496667
    + 2228 thread_start  (in libsystem_pthread.dylib) + 13  [0x7fff6d831425]
    +   2228 _pthread_start  (in libsystem_pthread.dylib) + 70  [0x7fff6d8352a7]
    +     2228 _pthread_body  (in libsystem_pthread.dylib) + 126  [0x7fff6d83233d]
    +       2228 boost::(anonymous namespace)::thread_proxy(void*)  (in LogSession) + 185  [0x11e8e8459]
    +         2228 IdleTimeLogger::IdleTimeWorkerThread()  (in LogSession) + 2965  [0x11e89852f]
    +           2228 void boost::this_thread::sleep_until<boost::chrono::system_clock, boost::chrono::duration<long long, boost::ratio<1l, 1000000000l> > >(boost::chrono::time_point<boost::chrono::system_clock, boost::chrono::duration<long long, boost::ratio<1l, 1000000000l> > > const&)  (in LogSession) + 124  [0x11e898a7b]
    +             2228 boost::condition_variable::wait_until(boost::unique_lock<boost::mutex>&, boost::chrono::time_point<boost::chrono::system_clock, boost::chrono::duration<long long, boost::ratio<1l, 1000000000l> > >)  (in LogSession) + 124  [0x11e899882]
    +               2228 _pthread_cond_wait  (in libsystem_pthread.dylib) + 724  [0x7fff6d8355cb]
    +                 2228 __psynch_cvwait  (in libsystem_kernel.dylib) + 10  [0x7fff6d77c1b2]
    2228 Thread_496669: TypeKitDownload
    + 2228 thread_start  (in libsystem_pthread.dylib) + 13  [0x7fff6d831425]
    +   2228 _pthread_start  (in libsystem_pthread.dylib) + 70  [0x7fff6d8352a7]
    +     2228 _pthread_body  (in libsystem_pthread.dylib) + 126  [0x7fff6d83233d]
    +       2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x2c295d  [0x10f20995d]
    +         2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x2c2bb8  [0x10f209bb8]
    +           2228 ???  (in Adobe Photoshop CC 2019)  load address 0x10ef47000 + 0x2c164c  [0x10f20864c]
    +             2228 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&)  (in libc++.1.dylib) + 18  [0x7fff6ad1fbda]
    +               2228 _pthread_cond_wait  (in libsystem_pthread.
ronh72524378
Participating Frequently
October 29, 2018
Thanks so much, FYI, I uninstalled PS 2019 and reinstalled twice didn’t help.
Legend
October 28, 2018
Ron and Debbie, I've found both your crash logs. Engineering is investigating this issue.
ronh72524378
Participating Frequently
October 27, 2018
Probably not since I don’t even know what that is. Is that a third party program?
Legend
October 27, 2018
Are either of you using Entensis Font Management?
ronh72524378
Participating Frequently
October 27, 2018
I have this exact same problem 
Participating Frequently
October 24, 2018
hi Jeffrey done that didn't work same thing came up....Help

Legend
October 23, 2018
Hi Debbie, please try logging out and singing back into the Creative Cloud desktop app: https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html
Participating Frequently
October 23, 2018
thank you Chris, but why has this happened, when I downloaded the new OS Mojave all other programmes are ok, what do I look for in my font book, all looks normal to a idiot like myself

cpowers
Participant
October 23, 2018
Just googled EXC_BREAKPOINT (SIGTRAP) and it says its font related.  Check your fonts, that's probably it.

When I googled   Exception Codes:       0x0000000000000002, 0x0000000000000000   it referred to having too many things loaded at one time--so maybe it's also that.  It referred to having too many processes going at one time..

Its entirely probable that its one or even both of those things...  Maybe remove the majority of your fonts (leave when comes w/ your OS, and then see if you have that problem...  then add the fonts back slowly and check every few fonts.  You'll eventually track it down.