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Participating Frequently
October 23, 2018

P: Crash on launch macOS 10.14 Mojave

  • October 23, 2018
  • 36 replies
  • 636 views

Help, I download MacOSmojave and now photoshop cc 19 keeps crashing I have uninstalled it and installed it again, I have shut my iMac down and opened again with the shift key to reboot, can some one help me please

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36 replies

Participating Frequently
October 23, 2018
it only stated happening when I installed Mojave, it was fine, its got to be the OS system, Apple tried to rectify it, and couldn't, told me to ring adobe I was on the phone for two hours, waiting - then I lost the will to live, a very sad Debbie, does any know of a short cut to get in touch with adobe tech team


cpowers
Participant
October 23, 2018
Yes, its the only way I think we can get new versions of Adobe CC software.

I'd check to see if there's font or even a program that loads when you start your computer... more than likely its something interfering with your ability to open/use it. Especially look at anything that's preloading when your computer boots up that's video card/display related...  I've seen that also be an issue in the past.
Participating Frequently
October 23, 2018
it comes up with thisProcess:               Adobe Photoshop CC 2019 [1198]

Path:                  /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/MacOS/Adobe Photoshop CC 2019
Identifier:            com.adobe.Photoshop
Version:               20.0.0 (20.0.0.256)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CC 2019 [1198]
User ID:               501

Date/Time:             2018-10-23 17:09:58.529 +0100
OS Version:            Mac OS X 10.14 (18A391)
Report Version:        12
Anonymous UUID:        E3265FE2-D849-AB8E-D5FD-19A8BC71D29A

Sleep/Wake UUID:       78F3B2BC-F34F-473C-8AB6-B2FF1546728B

Time Awake Since Boot: 11000 seconds
Time Since Wake:       1500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000002, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Trace/BPT trap: 5
Termination Reason:    Namespace SIGNAL, Code 0x5
Terminating Process:   exc handler [1198]


Participating Frequently
October 23, 2018
I have adobe cloud

Participating Frequently
October 23, 2018
when I open photoshop from the adobe app all the others open ok, ie illustrator and Indesign
cannot get it to open
cpowers
Participant
October 23, 2018
Is it crashing when you exit the program or while you are using it? 

I ask because it crashes when I exit the app (in fact all the adobe software does it) and was told by Adobe it's a font related problem.

I just have not tracked down what font it whas. Its worth a shot to see if its some random font (probably a free font, I've had one or two of them from DaFont.com that I ended up having to delete it.