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Taylor217864268mq2
Participant
November 18, 2021

P: Crash on opening with Sync Settings turned on

  • November 18, 2021
  • 4 replies
  • 6941 views

I've been having an issue when trying to open photoshop on my windows pc. I've gone through all of the troubleshooting steps that I could find. If anyone else has come across a similar issue that was resolved by something else other than the steps I've taken please help. I've submitted crash reports, but haven't heard back yet. This all seems to have happened after the latest update but previous versions are now also experiencing issues.

Windows 10 home 20H2 with NVIDIA GeForce GTX 1050 Ti

Troubleshooting steps taken:

Revert to previous versions of Photoshop, reset preferences, update graphics card, looked into windows media feature pack but couldn't find anything relevant to download, launched without plugins, and reset font cache.

    This topic has been closed for replies.

    4 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    December 14, 2021

    Hi all,  

     

    We're happy to announce the release of Photoshop 23.1. This update includes the fix for this issue. To see the list of all fixed issues, click here. 

    To update Photoshop to 23.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

     

    Let us know if the update resolves the problem for those affected and share your feedback with us.

     

    Thanks,

    Mohit

    T
    Taylor217864268mq2Author
    Participant
    November 18, 2021

    It is opening now. Thank you so much for looking into this!

    J
    J453
    Legend
    November 18, 2021

    @Taylor217864268mq2 Try this:

    First quit Photoshop. Then install the attached file (PSUserConfig.txt) in your Photoshop Settings folder:

    Windows:
    • [Installation Drive]:\Users\[User Name]\AppData\Roaming\Adobe\[Photoshop_version]\[Photoshop_version]Settings\
    macOS:
    • //Users/[User Name]/Library/Preferences/[Photoshop_version]Settings/

     

    To get the user library on macOS see this document: https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      J
      J453
      Legend
      November 18, 2021

      So it crashes on launch? Are you launching by just double clicking the app, or opening a file? One thing I can see from the crash log is your GPU driver is a few years old. Try updating the driver for your NVIDIA GeForce GTX 1050 Ti and restart the system.

       

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