Inspiring

P: Crash opening heic files

Forum|Forum|4 years ago
June 8, 2021
4 replies
555 views

Photoshop 22.4.2 crash opening heic files.

Windows 10 Pro Version 21H1

CPU Ryzen 3900

GPU Geforce GTX 1650

Windows

This topic has been closed for replies.

CShubert

Community Manager

Hi @user201919, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,

U

user201919

Participating Frequently

Even Latest 23.3.2 still crashes HEIC

F

FeedbackCommunityMemberAuthor

Inspiring

There was an update for Photoshop 22.4.2 on 10.06.2021. It's possible to open heic files now.

J

J453

Legend

I found a crash log from 22.4.1. Are you sure you're on 22.4.2? If so, can you please submit a new log with your email address using the 22.4.2 update that went out this AM?

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