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chun hangl37448508
Participant
August 30, 2022

P: Crash opening JPEG or raw file

  • August 30, 2022
  • 15 replies
  • 5888 views

Hi there....

I use the Macbook Pro 16" Apple M1 Max with 32GB RAM.

After updating the macOS 12.5.1, I found out that I couldn't open/import the jpg and raw file in photoshop (but I can open/import jpg file in Ai...)
Once I open the photos with Photoshop, it will crash...

(and I even cannot open Lightroom...)

Can anyone tell me what's happen... I've tried to use previous version before but not work.

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    15 replies

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    August 30, 2022

    Sorry for this @veepeedeepee.

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thank you,

    V
    veepeedeepee
    Participating Frequently
    August 30, 2022

    How should I submit it if I don't have the option? All I have is an "Adobe Photoshop quit unexpectedly," and nowhere to submit the crash report to Adobe. Thanks for your help on this.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    August 30, 2022

    @veepeedeepee yes, please share your CR so the team will have more info as they research this.

     

    If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

     

    Thank you,

    V
    veepeedeepee
    Participating Frequently
    August 30, 2022

    I've been having the exact same issue on an M1 iMac.Photoshop will open, but I cannot open any type of image file without the application crashing.

     

    Used CC Cleaner, reinstalled the MacOS... Nothing will get Photoshop to open images. Spent hours on with Adobe remote customer service and even with them taking control of my machine... they could not determine the issue. Would sending my own crash report help with this? 

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    August 30, 2022

    Hi @chun hangl37448508 sorry to hear this. Thank you for supplying your crash report(s) on this, will have the team look into it to see what might be going on. 

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